Customer Service Representative

Vor 6 Tagen


Frankfurt am Main, Hessen, Deutschland Bankpower GmbH Vollzeit
Job Summary

We are seeking a highly skilled and customer-focused Call Center Agent to join our team at Bankpower GmbH. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring a positive experience.

Key Responsibilities
  • Respond to incoming calls and customer inquiries in a timely and professional manner
  • Provide accurate and helpful information about our products and services
  • Resolve customer complaints and issues in a fair and efficient manner
  • Document customer interactions and feedback in our system
  • Meet and exceed quality standards and service level agreements
Requirements
  • Completed commercial education or equivalent experience
  • Previous experience in customer service or call center environment is an asset
  • Excellent communication and interpersonal skills
  • Proficient in German language, both written and spoken
  • Service-oriented and reliable work ethic
What We Offer
  • Comprehensive training and onboarding program
  • Dynamic and team-oriented work environment
  • Opportunities for career growth and advancement


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