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Ticketing Fulfilment Specialist

vor 1 Monat


Berlin, Berlin, Deutschland Ticketmaster GmbH Vollzeit
Ticketing Fulfilment Professional

About the Role

We are seeking a highly organized and detail-oriented Ticketing Fulfilment Professional to join our team at Ticketmaster GmbH. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of tickets to our customers, both on paper and collectibles.

Key Responsibilities

  • Coordinate the preparation and shipping of tickets, including printing, packaging, and labelling.
  • Resolve return issues, such as incorrect addresses or missing tickets, in a timely and efficient manner.
  • Import payments and link them to respective orders, ensuring accurate and up-to-date records.
  • Request refunds for duplicate payments, processing errors, or sold-out events.
  • Collaborate with the packers team to ensure attention to detail and efficient workflow.
  • Maintain accurate records and reports, providing insights to improve our ticketing processes.

Requirements

  • Basic understanding of logistics and deadlines.
  • Excellent communication and teamwork skills.
  • Hands-on mentality and ability to multitask.
  • Basic computer knowledge, with proficiency in Excel a plus.
  • Fluent German language skills, with English a plus but not mandatory.

What We Offer

As a Ticketing Fulfilment Professional at Ticketmaster GmbH, you will be part of a dynamic and passionate team dedicated to delivering exceptional customer experiences. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

Our Values

  • Reliability: We understand that fans and clients rely on us to power their live event experiences.
  • Teamwork: We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
  • Integrity: We are committed to the highest moral and ethical standards on behalf of our partners and stakeholders.
  • Belonging: We are committed to building a culture where all people can be their authentic selves and have an equal voice.

About Us

Ticketmaster GmbH is a leading global provider of ticketing solutions and a subsidiary of Live Nation Entertainment. We are passionate about connecting people around the world to the live events they love. Our vision is to deliver exceptional customer experiences, and we are committed to building a culture that reflects our values of reliability, teamwork, integrity, and belonging.