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Customer Experience Specialist

vor 2 Monaten


Köln, Nordrhein-Westfalen, Deutschland Helion Research Vollzeit
About the Role

We are seeking a highly skilled and detail-oriented individual to join our team as a Customer Experience Specialist. As a Mystery Shopping Expert, you will be responsible for evaluating and providing feedback on customer experiences in various retail settings.

Key Responsibilities
  • Evaluate and assess customer experiences in retail stores
  • Provide detailed and actionable feedback to our clients
  • Work with our team to develop and implement strategies to improve customer experiences
  • Collaborate with our clients to understand their business goals and objectives
Requirements

To be successful in this role, you will need to have:

  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong attention to detail and analytical skills
  • Ability to think critically and creatively
What We Offer

We offer a competitive rate per evaluation, flexibility in completing evaluations, and a supportive and encouraging environment. Our team is committed to helping you succeed in this role and providing you with the tools and resources you need to excel.

About Helion Research

Helion Research is a leading provider of customer experience measurement and sales channel effectiveness solutions. With over 15 years of experience, we have worked with hundreds of clients across various industries to help them improve their customer experiences and drive business results.