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Client Success Specialist

vor 4 Monaten


Berlin, Deutschland Onepage Vollzeit

Keine Lust auf einen langweiligen Alltagsjob? Wir bieten deutlich mehr als nur einen Arbeitsplatz…

Wer wir sind

Die Onepage GmbH ist ein SaaS-Startup aus Berlin, welches sich das Ziel gesetzt hat, den kinderleichten Aufbau von modernen, schnellen und conversionstarken Landingpages für jeden Unternehmer zu ermöglichen. Das Know-how beziehen die Gründer von Onepage dabei aus den internationalen Performance-Marketing-Agenturgeschäften, welche sie darüberhinaus seit Jahren führen. Onepage soll als internationale SaaS-Lösung durch einen exzellenten Client Success Specialist langfristig unterstützt und optimiert werden.

Aufgaben

• Die Beantwortung verschiedenster Kundenanfragen über unser Supportsystem "Intercom"

• Die Schriftliche Kunden-, Produkt- und Angebotsberatung oder auch: Den Kunden dabei helfen, das passende Produkt für sich zu finden

• Die Erfassung und Aktualisierung der Stammdaten unserer Kunden - damit uns auch kein Kunde im System untergehen kann

• Kommunikation per Live-Chat und E-Mail - Kunden glücklich machen, was gibt es Schöneres?

• Abwicklung der Upsell- / Stornoprozesse

• Aufbau und Pflege des digitalen Onboarding-Prozesses für Neukunden

• Aufbau und Pflege eines FAQs mit hilfreichen Artikeln rund um Onepage

Qualifikation

• Positive Energie (und davon jede Menge)

• Hab Freude an schriftlicher und telefonischer Kundenberatung

• Arbeite kunden- und serviceorientiert

• Überzeuge uns durch geschickte Kommunikationsfähigkeit in Deutsch und Englisch

• Eine langjährige vertrauenswürdige Zusammenarbeit mit gemeinsamen Erfolgen

Benefits

• Ein vielseitiges und abwechslungsreiches Aufgabengebiet in einem hochmotivierten Team

• Einen schönen Arbeitsplatz in unserem Büro im Herzen Charlottenburgs

• Eine umfangreiche Einarbeitung

• Flexible Arbeitszeiten nach Einarbeitungsphase

• Angenehme Arbeitsatmosphäre

• Arbeit von zu Hause möglich

• Interessanter Einblick in unser Vorgehen beim Aufbau eines internationalen Unternehmens

• Die Chance von Anfang an eine Software-Lösung mit entwickeln und optimieren zu können

Haben wir dein Interesse geweckt?

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