Guest Experience

vor 2 Monaten

Berlin, Deutschland Fotografiska Berlin GmbH Vollzeit

Recently open since September 2023, Fotografiska Berlin is set inside a unique historic and cultural landmark and home to an unexpected mix of world-class art, vibrant cultural programming, and exceptional dining experiences. Housing 5,500 square meters, the architects to carry out renovations to the cultural heritage site.

Museum Associates at Fotografiska play a pivotal role in shaping the guest experience through their customer-focused and sales-oriented approach. As the primary point of contact for both the museum and the in-house concept store, this front-facing role is crucial in crafting a memorable guest journey. Associates provide a unique and creative space for guests to gather, shop, and share inspired moments, making this one of the most visible and influential roles within Fotografiska.

This role sets the standard for exceptional service and encompasses a broad range of responsibilities, including greeting guests, managing ticket sales for admissions and events, driving retail sales, cultivating memberships, supporting exhibition floors, and fulfilling various other duties as required.

**Key Requirements**:

- Consistently deliver a high level of thoughtful hospitality and engaging, professional service.
- Build strong, lasting relationships with members and museum guests.
- Serve as a charismatic and articulate front-of-house ambassador of the Fotografiska brand.
- Maintain comprehensive knowledge of current exhibitions, event programming, retail inventory, membership offerings, and sales promotions.
- Actively drive sales for museum admission tickets, event programs, memberships, retail items, and occasionally Food & Beverage services.
- Optimize cross-promotion and upselling of products.
- Handle transactions with precision, ensuring security and integrity.
- Strive to meet and exceed shared KPIs and sales targets.
- Connect retail merchandise sales with current exhibitions and programming.
- Restock and maintain visual merchandise standards on the shop floor.
- Participate in retail inventory counts.
- Support a diverse array of dynamic programming events, including talks, workshops, screenings, parties, performances, and exhibition openings.
- Engage energetically and professionally during events, interact with VIPs, and manage crowds gracefully.
- Coordinate with managers to fulfill requests for special guests, artists, and partners.
- Maintain high standards of aesthetics and cleanliness throughout the museum.
- Adhere to policies and procedures, including compliance with evolving regulations.

**Requirements**:

- Represent the museum with warmth, professionalism, and a deep understanding of our vision in every interaction.
- Be flexible and adaptable in a constantly evolving environment.
- Experience in retail sales and/or hospitality.
- Enthusiasm for unique brands and products.
- Fluency in both German and English.
- Availability to work nights, holidays, and weekends.
- Passion for art and culture.
- Valid work permit.

**Benefits**

All of our employees benefit from great and well developed benefits:

- Company Pension Plan
- Company Health Insurance
- Annual health budget for 13 high-quality services
- Mobility subsidy
- Food subsidy
- Free Admission to our Museum for you and a limited number of Family & Friends
- Discount in Retail
- Paid Time Off
- Training & Development
- As Fotografiska Berlin develops, the existing benefits roster is set to expand - more to come

  • Guest Experience Expert

    vor 5 Monaten

    Berlin, Deutschland Marriott International, Inc Vollzeit

    **Job Number** 24036894 **Job Category** Rooms & Guest Services Operations **Location** Hotel am Steinplatz Autograph Collection, Steinplatz 4, Berlin, Berlin, Germany VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** - Dazugehören - das ist ein großartiges Gefühl. Es bedeutet,...

  • Guest Experience Coordinator

    vor 2 Monaten

    Berlin, Berlin, Deutschland Meininger Hotels Vollzeit

    Job SummaryWe are seeking a highly skilled and enthusiastic Receptionist (f/m/d) to join our team at MEININGER Hotels. As a key member of our front desk team, you will be responsible for providing exceptional customer service and creating memorable experiences for our guests.Key ResponsibilitiesAct as a host and create a welcoming atmosphere for our...

  • Guest Experience Coordinator

    vor 2 Monaten

    Berlin, Berlin, Deutschland Meininger Hotels Vollzeit

    Job SummaryWe are seeking a highly skilled and enthusiastic Receptionist (f/m/d) to join our team at MEININGER Hotels. As a key member of our front desk team, you will be responsible for providing exceptional customer service and creating memorable experiences for our guests.Key ResponsibilitiesAct as a host and create a welcoming atmosphere for our...

  • Receptionist - Guest Experience Specialist

    vor 4 Wochen

    Berlin, Berlin, Deutschland Accor Vollzeit

    Accor is seeking a friendly and attentive Receptionist to join our team in Berlin. As the first point of contact for our guests, you will play a vital role in ensuring they feel welcomed and valued throughout their stay. Your responsibilities will include: Warmly greeting guests and creating a positive first impression Managing guest check-ins and...

  • Receptionist - Guest Experience Specialist

    vor 2 Monaten

    Berlin, Berlin, Deutschland Accor Vollzeit

    Accor is seeking a friendly and attentive Receptionist to join our team in Berlin. As the first point of contact for our guests, you will play a vital role in ensuring they feel welcomed and valued throughout their stay. Your responsibilities will include: Warmly greeting guests and creating a positive first impression Managing guest check-ins and...

  • Guest Experience Associate

    vor 5 Monaten

    Berlin, Deutschland Habyt GmbH Vollzeit

    Habyt's mission is to provide the best housing experience, anywhere. We develop and manage beautifully designed, community driven and technologically empowered living spaces to create a modern living concept. We are funded by top VC and Real Estate investors and are present across Europe and APAC. As a Guest Experience Associate, you are a Habyt brand...

  • Guest Experience Associate

    vor 5 Monaten

    Berlin, Deutschland Habyt GmbH Vollzeit

    Habyt's mission is to provide the best housing experience, anywhere. We develop and manage beautifully designed, community driven and technologically empowered living spaces to create a modern living concept. We are funded by top VC and Real Estate investors and are present across Europe and APAC. As a Guest Experience Associate, you are a Habyt brand...

  • Guest Experience Expert

    vor 5 Monaten

    Berlin, Deutschland Marriott International, Inc Vollzeit

    **Job Number** 24089216 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Berlin, Stauffenbergstrasse 26, Berlin, Berlin, Germany VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Experience Expert

    vor 1 Woche

    Berlin, Deutschland Marriott International, Inc Vollzeit

    **Additional Information** **Job Number**24189189 **Job Category**Rooms & Guest Services Operations **Location**Berlin Marriott Hotel, Inge-Beisheim-Platz 1, Berlin, Berlin, Germany, 10785 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management **Professional German language skills are mandatory for this position.** *** Our jobs...

  • Guest Experience Expert

    vor 2 Monaten

    Berlin, Deutschland Marriott International, Inc Vollzeit

    **Additional Information** Guest Experience Expert (M/F/d) - The Ritz-Carlton, Berlin **Job Number** 24155739 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Berlin, Potsdamer Platz 3, Berlin, Berlin, Germany VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Guest Experience Advisor

    vor 5 Monaten

    Berlin, Deutschland McArthurGlen Vollzeit

    **Deine Persepektive** - In einem der schönsten Designer-Outlets Europas erwartet Dich ein interessantes, abwechslungsreiches und breites Aufgabenspektrum mit Eigenverantwortung - Ein gutes Betriebsklima und eine angenehme Arbeitsatmosphäre in einem Umfeld mit flachen Hierarchien, in dem sich Dein Engagement wirklich lohnt - Wir bieten ein...

  • Guest Experience Expert/front Office Agent

    vor 1 Monat

    Berlin, Deutschland Marriott International, Inc Vollzeit

    **Job Number** 24168807 **Job Category** Rooms & Guest Services Operations **Location** Berlin Marriott Hotel, Inge-Beisheim-Platz 1, Berlin, Berlin, Germany VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management PROFESSIONAL GERMAN LANGUAGE SKILLS ARE REQUIRED FOR THIS POSITION. *** Our jobs aren’t...

  • Guest Experience Expert/front Office Agent

    vor 2 Wochen

    Berlin, Deutschland Marriott International, Inc Vollzeit

    **Additional Information** **Job Number**24168807 **Job Category**Rooms & Guest Services Operations **Location**Berlin Marriott Hotel, Inge-Beisheim-Platz 1, Berlin, Berlin, Germany, 10785 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management PROFESSIONAL GERMAN LANGUAGE SKILLS ARE REQUIRED FOR THIS POSITION. *** Our jobs aren’t...

  • Guest Experience Specialist

    vor 5 Monaten

    Berlin, Deutschland Leonardo Hotel Berlin Mitte Vollzeit

    **Guest Experience Specialist (m/w/d)** **Benefits**: - Unbefristeter Arbeitsvertrag - hervorragende Verkehrsanbindung - kostenfreie Verpflegung - zahlreiche Weiterbildungsmöglichkeiten - Günstige Mitarbeiterraten in unseren Hotels, auch für Freunde und Familie - Zuschuss für Jobticket und Kinderbetreuung - Rabatte bei Partnerunternehmen **Deine...

  • Guest Experience Coordinator

    vor 2 Monaten

    Berlin, Deutschland Melia Hotels International Vollzeit

    **_“The world is yours with Meliá”_** Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great...

  • Guest Service Manager

    vor 3 Wochen

    Berlin, Berlin, Deutschland Accor Vollzeit

    Job Title: Guest Service ManagerWe are seeking a highly skilled and experienced Guest Service Manager to join our team at The Hoxton, Charlottenburg. As a key member of our Front Office team, you will be responsible for delivering exceptional customer service and ensuring that every guest has a memorable and effortless experience.Key Responsibilities:Lead...

  • Guest Service Manager

    vor 3 Wochen

    Berlin, Berlin, Deutschland Accor Vollzeit

    Job Title: Guest Service ManagerWe are seeking a highly skilled and experienced Guest Service Manager to join our team at The Hoxton, Charlottenburg. As a key member of our Front Office team, you will be responsible for delivering exceptional customer service and ensuring that every guest has a memorable and effortless experience.Key Responsibilities:Lead...

  • Guest Relations Ambassador

    vor 5 Monaten

    Berlin, Deutschland Eram Talent Vollzeit

    Eram Talent is currently seeking highly motivated and customer-oriented individuals to join our team as Guest Relations Ambassadors in Saudi Arabia. As a Guest Relations Ambassador, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.You will be the primary point of contact for guests,...

  • Guest Relations Host

    vor 2 Wochen

    Berlin, Berlin, Deutschland Eram Talent Vollzeit

    Eram Talent is seeking a skilled Guest Relations Host - Hotel Management to provide exceptional customer service to hotel guests, ensuring their satisfaction and creating memorable experiences.Key Responsibilities:Interact with guests in a friendly and professional manner, making them feel comfortable and valued.Accommodate guests according to their needs,...

  • Guest Relations Specialist German-speaking

    vor 4 Wochen

    Berlin, Berlin, Deutschland HomeToGo Vollzeit

    Unlock Your Potential as a Guest Relations SpecialistAt HomeToGo, we're on a mission to revolutionize the way people experience travel. As a Guest Relations Specialist, you'll be the face of our company, delivering exceptional customer service and creating unforgettable experiences for our guests.Your journey with us will be marked by:Providing personalized...