Guest Experience Expert

vor 3 Monaten

Berlin, Deutschland Marriott International, Inc Vollzeit

**Job Number** 24036894

**Job Category** Rooms & Guest Services Operations

**Location** Hotel am Steinplatz Autograph Collection, Steinplatz 4, Berlin, Berlin, Germany VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***
- Dazugehören - das ist ein großartiges Gefühl. Es bedeutet, gemeinsam Ideen zu entwickeln, Spaß zu haben und mit Menschen zu arbeiten, für die Du zur Familie gehörst. Schon seit über 85 Jahren lautet daher unsere Philosophie: wenn Du Dich wie zu Hause fühlst, wirst Du auch unseren Gästen ein Gefühl von Zuhause vermitteln. Wenn sich das nach einem Platz anhört, an dem auch Du gerne wärst, dann solltest Du dazu gehören._

Das **HOTEL AM STEINPLATZ** gehört zu den Häusern der **Autograph Collection** und blickt auf eine faszinierende Geschichte zurück: In 1907/1908 entworfen vom renommierten Architekten August Endell war es einst bekannter Treffpunkt für Stars und Sternchen der 20er und 50er Jahre. Mit seiner denkmalgeschützten Jugendstil-Fassade und dem stilvollen Interieur, bietet das Haus seinen außergewöhnlichen Gästen einen reizvollen Mix aus historischem Charme und luxuriösem Lifestyle.

Seit Dezember 2013 begrüßen wir im **Hotel am Steinplatz** unsere Gäste mit 87 großzügigen Zimmern ausgestattet mit luxuriösen Materialien und wunderschönem Design, unserem Restaurant am Steinplatz sowie unserer Bar am Steinplatz. Auch der Spa mit Fitnessraum und die Tagungsmöglichkeiten setzen neue Maßstäbe in der 5 Sterne Hotellerie.

Werde Teil eines großartigen und motivierten Teams aus herzlichen Gastgebern und tollen Persönlichkeiten und trage dazu bei, ein individuelles und einzigartiges Erlebnis für unsere Gäste zu kreieren.

Das sind einige der Aufgaben innerhalb des tollen Front Office Teams:

- Begleite unsere Gäste durch ihren Aufenthalt (u.a. Vorbereitung des Aufenthaltes, Check In, Check out)
- Ansprechpartner für alle Gästeanliegen und Wünsche mit einem einzigartigen und persönlichen Service
- Conciergeaufgaben
- unvergessliche Gästemomente schaffen
- Einbringen deiner Kreativität und Ideen

Das bringst du mit;
- Motivation und Spaß - Lebe deine Gastgeberleidenschaft aus
- Abgeschlossene Hotel-Ausbildung oder erste Berufserfahrung in einer gleichen oder ähnlichen Position
- Positivität, Flexibilität und Verantwortungsbewusstsein
- Teamgeist, Empathie und persönliches Engagement
- ausgeprägter Servicegedanke
- Englisch
- und Deutschkenntnisse (fließend in Wort und Schrift), weitere Fremdsprachenkenntnisse sind von Vorteil
- Deine individuelle Persönlichkeit, Elan und Dein individueller Service bleiben unseren Gästen in Erinnerung und bewegt sie zur Wiederkehr in unser Haus

Wir hoffen das gefällt dir:

- Motiviertes und familiäres Team mit großartigen Persönlichkeiten
- jede Menge Spaß und Freude im Alltag
- regelmäßige Team Meetings und - Events
- gute Work-Life Balance dank langfrisiger Dienstplangestaltung
- Altersvorsorge
- stetige Weiterentwicklungsmöglichkeiten
- Angebot eines umfangreichen Trainingspakets
- Mitarbeiter
- und Friends & Family Übernachtungsraten-F&B -Discount in 8700 Marriott-Hotels weltweit
- spezielle Spa-Angebote und Sonderraten in Fitnesstudios
- Nutzung der Vorteile der Marriott-Gruppe und anderer Kooperationspartner
- tolle Party´s mit der ganzen Berliner Marriott-Familie
- Zuschuss in Höhe von € 50,00 zum BVG Ticket oder zur Fahrradmiete
- Urlaubsgeld und Sonderzahlungen (nach Betriebszugehörigkeit)

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining a

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