Customer Relationship Specialist
vor 3 Monaten
Wir - tigermedia - sind ein Medienunternehmen mit Sitz in Hamburg, das sich auf die Entwicklung von Hard
- und Software sowie Content für Kinder spezialisiert hat. Es gilt als Pionier der Branche und ging 2018 aus dem Hamburger Traditionsverlag Friedrich Oetinger hervor. Zu seinen erfolgreichsten Produkten zählen der Kinder-Audio-Streamingdienst tigertones, die smarte Hörbox tigerbox, die Kinderkopfhörer tigerbuddies und die Kindermedienplattform tigerbooks.
Als Customer Relationship Specialist liegen dir unsere Bestandskunden besonders am Herzen. Du verstehst ihre Wünsche und Bedürfnisse, kennst ihr User-Verhalten, kümmerst dich um ihre Probleme und sorgst stets für glückliche und zufriedene Kunden.
Aufgaben
- Du erstellst, überwachst und analysierst im Rahmen von Umfragen die Kundenzufriedenheit
- Du entwickelst und erstellst neue Kundenbindungsmaßnahmen (z. B. Newsletter)
- Du bist im regelmäßigen Austausch mit allen Fachabteilungen zur kontinuierlichen Optimierung der Customer Journey
- Du verbesserst stetig interne sowie externe Prozesse
- Du koordinierst die Support-Prozesse sowie unsere externen Dienstleister
- Du dokumentierst und analysierst Kundenanfragen im Support
- Du trägst die Projektverantwortung bei der Einführung neuer Tools im Bereich CRM und Support
Qualifikation
- Du bist ein Kommunikationstalent
- Du hast ein hohes organisatorisch und planerisches Können
- Du arbeitest gerne in Eigenverantwortung
- Du magst datengetriebenes Arbeiten
- Du hast ein hohes technisches Verständnis
- Du hast Erfahrung im Bereich Customer-Support
**Benefits**:
- kompetitives Gehalt
- Arbeitgeberzuschuss zum Deutschlandticket
- flexible Arbeitszeiten
- die Möglichkeit aus dem Homeoffice zu arbeiten
- flache Hierarchien & kurze Entscheidungswege
- persönliches Mentoring für einen optimalen Einstieg bei uns
- spannende und abwechslungsreiche Tätigkeiten in einem jungen und motivierten Team
- Office in Hamburg Eppendorf direkt am Fleet
- Kaffee und Softdrinks so viel du magst
Wenn du bereit bist, unsere Kunden glücklich zu machen und Kinderherzen mit kinderleichtem Streaming höher schlagen zu lassen, dann bewirb dich jetzt
Wir sind gespannt darauf, von dir zu hören
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