Customer Service Specialist I
vor 4 Monaten
For Current Gilead Employees and Contractors:
Please log onto your
Internal Career Site
**Job Description**:
Customer Service Specialist I Germany (M/F/d)
Specific Job Requirements
- Handles general customer service inquiries and routes questions to appropriate resources within Gilead.
- Provides high quality customer focused phone coverage as well as maintaining excellent internal and external relationships supporting Gilead’s trade partners.
- Provides operational support to the department, including timely and accurate input, tracking and processing of orders in internal database systems.
- Processes orders from wholesalers or direct accounts in a timely and accurate manner.
- Works with Finance and distribution centers to ensure that product orders and shipments to customers are processed correctly and quickly.
- Works with Finance (local and Shared Service Centre) to meet month end, quarter end and year end deadlines.
- Supports preparation of ad hoc reporting.
- Financial-related tasks are delivered on time.
- Provides operational support to the department in case of product recalls including documentation.
- Supports management of local (external) warehouses (3PL).
Training & Development Opportunities
- Will develop into support of procedural documents including SOPs, CAPA measures and department responsible person for internal and external Audits.
- Participate in internal learning and development classes to improve existing skills (e.g., Oracle, Excel, presentation skills).
- Actively seek and participate in related knowledge sharing sessions.
- Contribute in tasks or projects outside of personal specialty (e.g., rotating between product returns, specialty pharmacy orders, international orders).
Knowledge & Skills
- Administrative skills.
- Good organizational, verbal and written communication skills are required.
- Knowledge of pharmaceutical background and ability to develop and maintain procedural documents (SOP) as well as CAPA measures.
- Ability to understand EU Directives (Falsified Medicines Directive (FMD), Good Distribution Practice (GDP)) and impact on Business routines.
- Must be able to handle tasks using well-defined procedures with mínimal guidance from manager.
- Must be able to develop solutions to routine and non-routine problems.
- Proficiency in Microsoft Excel, PowerPoint and Word is required.
- Knowledge of German distribution channel structure would be beneficial.
- Provable Oracle EBS experience and SAP Experience would be beneficial.
- Fluent in German (verbal and written), good English skills
Equal Employment Opportunity (EEO)
It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law, all employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual’s gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws). Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.
For Current Gilead Employees and Contractors:
Please log onto your
Internal Career Site
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