Customer Service Representative
vor 2 Wochen
I. K. Hofmann is a global enterprise with operations spanning numerous countries. We are currently seeking a dedicated Customer Service Representative to contribute to our team in Munich on a full-time basis.
Responsibilities:
- Provide prompt and courteous responses to emergency and service calls, demonstrating empathy and understanding towards customer situations.
- Effectively record customer information and detailed inquiries within our computer system.
- Coordinate all services requested by callers and manage administrative tasks within the office environment.
- Proven experience in customer service, with a strong ability to identify and address customer needs.
- Excellent telephone etiquette and communication skills, coupled with a compassionate and helpful demeanor.
- Strong organizational abilities and the capacity to work effectively as part of a team.
- Flexibility to work various shifts, including weekends and holidays, with options for both remote and on-site work arrangements.
- Permanent employment opportunity with I. K. Hofmann.
- Personalized guidance and support from our experienced team members.
- Competitive compensation package commensurate with experience and qualifications.
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