Head of Operations

vor 7 Monaten

Berlin, Deutschland FREE NOW Vollzeit

**Head of Operations**:
**_ Location_**_: Berlin_

FREENOW, Germany's leading taxi app, empowers smarter mobility decisions helping people to move freely.

Be ready to work in a multinational, diverse, highly motivated and collaborative team who strive for excellence and like to have fun. Are you ready for your next ride?

**YOUR DAILY ADVENTURES WILL INCLUDE**:

- Design and execute strategies to increase driver engagement and retention while managing our high performing German team. Ensure clear targets and strategies.
- Oversee the optimisation of local operational processes and procedures across our main pillars of Service Quality, Business Development, and Customer Operations
- Develop and nurture critical relationships that will grow our business (stakeholders include: drivers; fleet owners; unions; brand partners; local communities etc.)
- Take ownership of our growth in Germany by ensuring both local operations and HQ teams support and collaborate actively with each other to meet business objectives
- Lead, mentor, and develop a high-performing team, fostering a culture of continuous improvement and high performance
- Collaborate with various teams, including Product, Marketplace Performance, Business Analytics, to enhance business development
- Represent the voice of German/Austrian drivers in interactions with senior management and central stakeholders and be a strong sparring partner for key decision makers at FREENOW

**TO BE SUCCESSFUL IN THIS ROLE**:

- Ideally 5+ years of work experience in Tech, Operations or Consulting/Strategy. You can make up less experience with drive, intelligence, and integrity
- Ability to manage manage and lead remote/hybrid teams
- Logical, structured, and efficient work approach to meet deadlines and communicate progress
- Self-starter with a business-driven mindset, able to develop strong relationships with commercial stakeholders and take ownership or bring great ideas to the table
- Skilled in analysis, and automation frameworks to identify trends and patterns in data. Tableau, Python, SQL knowledge is a plus.
- Comfortable working with Product and Tech teams to define operational requirements
- Excellent communication skills, both verbal and written, able to influence and communicate to teams outside of direct management line

**_Extra points_**
- _Experience in mobility or other logistics marketplaces_
- _Experience in startup companies and/or fast-paced environments_

**BENEFITS & PERKS IN A NUTSHELL**:

- Hybrid working model
- Free Udemy e-learning access
- Sabbatical & special leave policies
- Subsidised gym membership
- Birthday, 24th + 31st December off
- Partner product discounts
- Mobility Benefits Card
- L&D opportunities
- Employee assistance program
- Personal development budget

**Plus more local benefits depending on your work location**

**DIVERSITY, EQUITY & INCLUSION**:
FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.

**SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US**:

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