Customer Success Lead

vor 2 Monaten

Munich, Deutschland Alaiko Vollzeit

**YOUR RESPONSIBILITIES - EXCITING AND CHALLENGING**:

- You will build, lead and develop our customer success/account management team (5+), which is in charge of maximizing the value our customers derive from working with Alaiko
- You’ll continuously implement best practices, process improvements, playbooks, and feedback loops to enable the team to consistently deliver a world-class customer experience
- You’ll be the owner of your team's metrics and drive the plan to exceed them, specifically expansion, churn mitigation, and profitability
- By collaborating cross-functionally with all teams (especially Solution Engineering, Customer Support, Logistics, and Product) you will drive customer value and ensure satisfaction

**YOUR PROFILE - DETAIL-ORIENTED, INDEPENDENT AND MOTIVATED**:

- You have gained 5+ years of experience in a customer-facing role such as Account Management, Customer Success, or Sales within a B2B context, ideally with e-commerce/logistics exposure
- You have demonstrated your ability to recruit, lead and develop a high performing team within a fast-paced environment
- You have a proven ability to build strong relationships with customers, especially at an executive level, and possess exceptional communication skills (English & German)
- You have excellent prioritization and problem-solving skills while making data-driven decisions
- You are very comfortable working with modern CRM systems such as Salesforce

**YOUR BENEFITS - GROWTH, HIGH IMPACT AND FUN**:

- Being part of an ambitious team determined to shape the future of e-commerce in Europe working hand in hand with our experienced founders (Rocket Internet, Foodora, Kaia Health, Curingshot)
- Having a high level of flexibility enabled through a hybrid working model, flexible working hours, and the opportunity to go on workation
- Receiving a generous annual development budget to support your individual journey at Alaiko
- Contributing but also benefiting from our success by participating in an Employee Stock Option Plan
- Enjoying various exclusive team events, a central office, and many more perks such as a high-quality tech-equipment

**About us**:
E-commerce is booming New, cool independent brands are popping up every day. Capitalizing on trends and social media, they win customers quickly, only to be let down by inconsistent post-sales processes that quickly become a growth bottleneck.
We want to reinvent the e-commerce industry with our Fulfillment as a Service platform Our mission is to enable all online stores to provide their customers with a seamless and best-in-class experience so that they can continue to grow and challenge their established competitors.

Do you want to actively shape the future of E-commerce in Europe and become part of a high-performance culture? Then you have come to the right place

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