Global Customer Success Lead

vor 1 Woche

Munich, Deutschland NavVis Vollzeit

**OUR VISION**:
When people use our technology to "bridge the gap" between the physical and digital worlds, they don't just capture reality - they create a new one. In this new reality, they are smarter, more productive, more streamlined, and more creative - because they have the digital foundation to build the world they want to live in.

That's what NavVis offers in all our products and services: the tools to not just map the world as it is, but to pave the way to a better future. To forge something new. Physical or digital, there is only one reality. And it's the reality NavVis empowers people to build better.

**THE OPPORTUNITY**:
**You know how to build and lead a world class deep-tech customer success management team in a super-fast growth environment?** In that case, you are ready to step into your next role as the Global Lead of our Customer Success Team for our Laser Scanning Professional customers.**

We are hiring for a key new member of our leadership team within our Customer Experience (CX) organisation. Reporting directly to our Global Head of CX, you will have the opportunity to enable our customers in the Laser Scanning industry for continued growth and success globally alongside your team. The Customer Success team that you will lead, consists of over 10 professionals with several years of experience and deep expertise within our industry being based out of Munich, the UK and the USA.

If your motto is similar to our guiding principle, 'Empower our Customers', and believe you have what it takes to take the laser scanning world by storm with our groundbreaking technology, we hope to hear from you

**THE CUSTOMER SUCCESS TEAM'S AND YOUR MISSION THIS YEAR**:
Enable our Customers and Partners to Scan, Process and Analyze more.

As the leader of our Customer Success Management team your mission is to drive customer adoption. Usage is our ultimate measure of customer success and happiness. Together with your team you generate the insights, develop the vision, and set up the CSM function & processes, tools, and the team culture that drive usage.

**HOW YOU WILL MAKE AN IMPACT**:

- Your leadership skills will be instrumental in setting your team up for success, measured through increased customer satisfaction, an enriched customer care portfolio, and more
- Together with our Customer Education team, you will work towards elevating the onboarding experience of new customers all over the world
- You will collaborate closely with our Laser Scanning Sales team to ensure the upselling/renewing of our hardware and software
- You will simultaneously ensure discuss with the product teams the needs and requests of our clients to upgrade our existing product portfolio

**WHAT WILL HELP YOU SUCCEED IN THE ROLE**:

- The ability to lead a team with empathy, transparency and a strong vision will be key to strengthening your team's and, in turn, NavVis' overall performance
- With your expertise and hands-on experience in leading a customer success team previously, especially in the Tech and/or civil engineering industry, you will have an efficient start in this exciting role
- Your experience in process optimization and driving change from start-up to scale-up stages will help you settle into this role with relative ease
- For a successful collaboration with other stakeholders - both internally and externally - you bring a high level of initiative, assertiveness, and communication skills (written and spoken in German as well as English)
- You have a strong analytical and agile mindset, and a creative approach to problem-solving
- Based around Munich, Germany

**HOW WE WILL KNOW WE ARE A PERFECT MATCH**:
Your recruiting partner for this role is Kim (she/her). You can expect to go through a screening call, and up to 5 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.

**HOW WE WILL KEEP YOU SMILING**:

- It's important to take a break from work We offer 30 days of paid time off per year
- We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work
- An attractive bike leasing model through JobRad, in line with our commitment towards sustainable mobility
- A competitive compensation package that values the skills and experience you bring
- Up to 4000 EUR employee referral bonus
- Financial support for local language classes to help you in your journey of integrating into the culture

**ABOUT US**:
NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals from across the world trust our ground-breaking technology, which is designed to capture and share the built environment as photorealistic digital twins.

More than 300 people from over 70 countries and offices spread around the g

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