Customer Support Agent, Munich

Vor 5 Tagen

Munich, Deutschland infeurope S.A. Vollzeit

**Job Type(s)**:Full Time**Location(s)**:Germany MunichFor a renowned European institution in the heart of Munich, infeurope is looking for a multilingual Customer Service Agent with strong communication skills.

**Tasks and Responsibilities**:

- First point of contact for the international customers of a prestigious European Institution in Munich
- User guidance on the organisation webpage to ensure applicants and companies understand the patent procedures
- Customer data management and maintenance in various data management tools

**Your Profile**:

- Fluency in German and English (French would also be an advantage)
- Preferably previous experience in customer care or hospitality
- Passionate about customer care and ability to work in a dynamic customer service environment
- Ability to pick things up quickly and wants to learn new things
- Customer focused with experience of managing complex enquiries
- Excellent communication skills
- Organisational and problem solving skills
- Team player who enjoys working in a cross-functional, diverse and international team

**Our Offer**:

- Outstanding reference in your CV of a renowned international organisation
- Competitive salary and other benefits
- Full time employment
- German employment contract
- Multicultural environment
- 3-6 months of on-the-job training in various areas
- Location: proximity of 5 minutes walk from Hackerbrücke
- Hybrid working after the training phase (3 days home office, minimum of 2 days at the client)

infeurope S.A./Fairmar GmbH is a consortium headquartered in Luxemburg and Darmstadt, predominantly offering communication and consulting services.

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