Customer Care Agent

vor 5 Monaten

Munich, Deutschland infeurope Vollzeit

**Job Type(s)**:CDI/Permanent Full Time**Location(s)**:München Deutschland**_infeurope is looking for a Multilingual Customer Care Agent for an International Institution in the heart of Munich_**

**_ _**_Start Date: ASAP_**

**Your profile**:
***
- Ideally fluent in German, English and French
- Passionate about customer care (inbound)
- Ability to work in a complex customer service environment
- Excellent communication skills Organizational and problem-solving skills
- You are a team player and enjoy working in an international, cross-functional and diverse team
- IT affinity
- Ability to prioritize and perform effectively in a highly dynamic work environment
- Preferably with experience in customer care

**Your tasks**:
***
- Independent written correspondence with international customers (trilingual: German, English and French)
- Receiving and handling customer enquiries via phone and processing or forwarding them to the relevant departments
- Continuous training regarding the very complex regulations, procedures, assignment pools and tools
- Data management and data maintenance in several complex databases and CRM/CSM systems
- Support in complaint management and analysis of customer sentiment/feedback
- Technical support in the event of error messages due to incorrect computer settings or outdated software/browser)
- Fast grasp of processes, procedures and analytics

**What you can expect**:
***
- Customer Care for a renowned international institution
- Interesting tasks requiring constant training
- Professional customers
- Opportunity to work with a great team in a dynamic and international environment
- Various opportunities to participate in internal trainings and upskilling
- Beautiful, spacious office located in central Munich
- Regular team events

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