Customer Service Lead

Vor 3 Tagen


Frankfurt am Main, Deutschland StoneX Group Vollzeit

Overview:
Permanent, full-time, hybrid #LI-Hybrid

**Responsibilities**:

- Respond to customer inquiries regarding products, orders and shipments
- Process orders and payments accurately and efficiently
- Maintain customer records and ensure they are up to date
- Assist with website maintenance, ensuring this looks professional at all times
- Create and manage newsletters to promote products and services
- Work collaboratively with other team members to achieve business goals
- Continuously improve knowledge of company products and industry trends to better assist customers
- Handle complaints in a professional manner and resolve issues in a timely and professional manner
- Perform other duties as assigned by the management team

Qualifications:

- **Fluent in both German and English (written and verbal)**:

- Experience in a customer service face role (preferably in the precious metal and coin selling industry)
- Strong communication and interpersonal skills
- Attention to detail and accuracy
- Ability to multitask and work in a fast-paced environment
- Strong computer skills, including proficiency in Microsoft Office
- Ability to work independently as well as in a team environment
- Positive attitude, adaptability, and a willingness to learn
- Bachelor's degree preferred (but not required)


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