Airport Operations Lead Agent

vor 1 Woche

Frankfurt am Main, Deutschland United Airlines Vollzeit

**Description**:
There’s never been a more exciting time to join United Airlines. We’re on a path toward becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live, and fly, and we can only do that with a truly diverse and inclusive workforce. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From world-class benefits and space available travel privileges, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Please submit CV/Resume in English

**Job Overview and Responsibilities**
- Lead, direct and coach UA personnel (CSRs)
- Working in Airport Lobby, Gate, and Baggage Service office
- Entails working with the ground handler to supervise the ramp for all United flights and ensuring vendor compliance with all security requirements and regulations
- Meeting, boarding flights, and assisting customers wherever required
- Other duties include back office administration, full operational supervision to ensure smooth and professional service to our customers, both internal and external
- Full operation supervision of vendors and ensuring compliance with all security and safety requirements and regulations

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

**Qualifications**:
**Required**
- High School Diploma or equivalent school leaving certificate
- Minimum of 2-3 years of previous work experience in airport operations
- Proven track record of reliability
- Professional image and appearance
- Strong communication skills
- Conflict resolution and decision-making, with the ability to lead
- Must be fluent in English and German (written and spoken)
- Flexible approach to work standards and duties
- Public contact / customer service experience
- Must be able to live and work in Germany/EU without visa sponsorship or support
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
- Must be able to work any shift/any day including holidays, weekends and/or nights in a 24 hour operation
- Attendance is required at work location

Preferred
- Bachelor's Degree
- International GSC qualified
- Working knowledge of the region
- Fluency in other European languages (written and spoken)

Equal Opportunity Employer — Minorities/Women/Veterans/Disabled/LGBT

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