Commercial Operations Executive

vor 2 Monaten

Berlin, Deutschland emarsys eMarketing Systems Vollzeit

The Commercial Operations Executive works closely with Services Sales and the Services Operations Team in support of systems, processes and tools that will serve to create a commercial center of excellence aimed at enhancing the performance of the Services teams.

Based in Berlin

**YOUR AREA OF RESPONSIBILITIES**
- Produce reports and dashboards in Salesforce and Excel for planning and performance management purposes e.g. forecasting, tracking key business metrics, customer success metrics, churn rates, CLTV.
- Work cross-departmentally to define reporting needs based on business requirements. Analyze business data and implement reporting methodology to track upsale and renewal efforts to help the business drive improved program results.
- Understand business requirements and build proposals based on customer requirements for Emarsys customers in partnership with Services Sales team.
- Proactively monitor and strive to maintain high levels of quality, accuracy, and consistency in contract creation.
- Update and maintain our internal Information Centre - a one-stop-shop, product, process and marketing resource for all client facing positions.
- Identify process improvements, automate where possible and integrate workflows within the current process.

**YOUR PROFILE**
- 1-2 years of experience working in a sales operations or program management role within the Software-as-a-Service industry, a digital agency or digital production house.
- First experience in contract management with an understanding of commercial terms, sales and commercial agreements.
- High aptitude for technology with strong knowledge and understanding of Excel, CRMs, project management and communication tools.
- Previous use of marketing automation tools and Salesforce is an advantage.
- Cross-functional mindset and experience in working with multidisciplinary teams.
- Strong analytic skills with high accuracy and attention to detail required.
- A fast-thinking, high-energy individual who embraces ambiguous scenarios with a sense of humor will thrive in this role.
- Excellent written and spoken communication skills in both English and German are essential.

**WHAT WE OFFER**
- Fun and great collaboration in a passionate Studio team that inspires and learns from one another. Whether junior or senior - we work hand in hand together.
- An established company with an international presence, a highly innovative product and a leading market position
- A very dynamic and appreciative corporate culture: positive and open cooperation, ambitious working atmosphere, room for personal initiative
- A modern office with a Community area with cooking facilities and ping-pong table as well as a sports room
- Sophisticated onboarding program as well as internal trainings and further education opportunities
- Great benefits such as regular company breakfast, coffee & drinks, employee bonus card or membership at Urban Sports, subsidized company pension scheme, regular team events, preventive health initiatives, 2 corporate volunteering days per annum and much more
- At Emarsys, we are committed to building diverse teams with a rich variety of perspectives and experiences. If your job profile closely aligns with our essential requirements and business need, we encourage you to apply. We are dedicated to assessing your competencies, learning agility and passion and not your age, disability, familial status, sexual orientation, gender, race, ethnicity, religion or nationality._

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