Team Lead Customer Success

vor 7 Monaten

Leipzig, Deutschland Wemolo Vollzeit

Are you ready to embark on an exciting journey with us and build up a new location in Germany? We live #own(y)our growth and foster an environment in which innovation and personal development go hand in hand.

**What to expect**:

- ** Team Management**: Lead, mentor, and support a team of international Customer Success Managers to achieve excellent performance and professional growth
- ** Strategic Leadership**: Develop and execute customer success strategies that drive customer satisfaction and loyalty
- ** Scale Initiatives**: Identify and implement initiatives that support the scaling of customer success operations in different markets, adapting strategies as necessary to meet local needs
- ** Process Improvements**: Continuously identify and implement process enhancements to increase efficiency and effectiveness within the customer success team and across customer touchpoints
- ** Feedback Loop**: Act as a bridge between customers and internal teams, ensuring that customer feedback is translated into actionable insights and product improvements
- ** Cross-functional Collaboration**: Work closely with Sales, Marketing, and Product teams to ensure alignment and to advocate effectively for customer needs

**Inspire us by**:

- ** Leadership**:Strong leadership skills with the ability to inspire and motivate a diverse team.
- ** Experience**: Several years of experience in customer success, preferably in a fast-growing and dynamic environment.
- ** Communication**: Excellent communication and interpersonal skills, with proficiency in handling multicultural nuances in business settings.
- ** Analytical Thinking**:Ability to analyze data and translate it into actionable strategies.
- ** Customer-Centric**: A deep understanding of customer relationship management and commitment to creating exceptional customer experiences.
- ** Problem Solving**: Strong problem-solving skills with a proactive approach to addressing challenges and optimizing processes.
- ** Adaptability**: High adaptability and flexibility in managing cross-cultural business practices and dynamics.
- ** Language Proficiency**: Fluency in English required; additional languages spoken in the covered regions (e.g., Danish, Italian, Polish, German) would be a distinct advantage.

**What we offer you**:

- ** Flexibility**: Our model allows you to tailor your work schedule to your unique requirements, ensuring maximum flexibility
- ** Equipment**: Decide on your own equipment to work efficiently and comfortably
- ** Workation**: Work in inspiring locations during your Workation for fresh ideas
- ** Development**: Take advantage of our language courses or in-house training programs to learn new skills
- ** Catering**: Fresh coffee from our portafilter machine around the clock for your energy and productivity. Discover the variety of Bella&Bona, our online cafeteria, or help yourself to our fruit basket or enjoy breakfast at the cereal bar
- ** Dress code**: Dress in a way that makes you feel most comfortable
- ** Measurable goals**: Our agile methods allow you to directly measure your impact on our product and company success. allow you to directly measure your impact on our product and company success
- ** Events**: Celebrate our successes at our legendary team events and OKR parties
- ** Health**: We support your health and fitness with EGYM to keep you active
- ** Security**: Your workplace security is ensured by our profitable business model
- ** Profit sharing**: Benefit from our Virtual Stock Option Plan (VSOP) and participate in the success of Wemolo

**Innovation through diversity**

Regardless of your background, origin, gender identity, or individual circumstances, it's your personality that interests us. That's why we're committed to building a culture of collaboration and respect, where every team member has a voice, can grow, and feels valued with us.

**Still here?**

Then we could be a perfect match

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