Head of Customer Service Semicon

vor 6 Monaten

Stuttgart, Deutschland Trelleborg Sealing Solutions (TSS) Vollzeit

We are looking for you as a **Head of Customer Service Semicon (M/F/d)** for our sales department in Stuttgart to support the growth of the Segment and to lead a team of Customer Service.

**Scope of your role**
- Develop the capabilities of the Customer Service team, e.g., through changing processes like planning and forecasting
- Act as a liaison between the Customer Service team and other stakeholders, such as executives, clients, sales segments, and business units, ensuring harmonized processes are implemented and followed across Industrial Europe
- Ensure customer satisfaction and that orders are recorded according to the defined KPIs
- Achieve sales and profit target according to the defined goals
- Drive strategic, process-oriented, and administrative topics
- Coordinate cross-functional process-oriented and administrative business topics from Customer Service

**What defines you**
- Business administration degree or comparable training
- Preferably 5+ years of work experience in sales related field
- Leadership experience, very good people and relationship-building skills
- Excellent written and verbal communication, and commercial negotiation skills
- Knowledge about relevant norms and processes in Industrial Europe, strong business sales and market knowledge
- Strong analytical, decision making and problem-solving skills
- Proficient in the use of MS Office & ERP, specific or job-related systems

**We offer you**
- Several weeks of induction training for your new tasks: You will get to know our company, your contacts, and our structures
- An ambitious, dynamic, and interdisciplinary field of activity
- Work in multicultural environment
- A flexible work environment
- Flexible working time models with mobile work, as well as work-life balance

**Start shaping industry from the inside**

Trelleborg is an Equal Opportunity Employer, and we take pride in the diversity of our employees, valuing the special experience and expertise that people from different backgrounds bring to our business. The ability to develop ground-breaking technologies is one of our key assets and our people make it happen.

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