Customer Service and Logistics Specialist Lead

Vor 3 Tagen


Stuttgart, Baden-Württemberg, Deutschland Perrigo Vollzeit
About Perrigo

Perrigo is a leading healthcare company that delivers high-quality products to its customers.

Job Title: Customer Service and Logistics Specialist Lead

We are seeking an experienced Customer Service and Logistics Specialist Lead to join our team. This role will be responsible for managing customer orders, improving the customer experience, and reducing costs within the supply chain.

Key Responsibilities
  • Develop and execute strategies to deliver exceptional customer service levels, costs, inventory, and cash collection targets.
  • Implement rigorous daily management routines and hold team members accountable for delivering exceptional customer fulfillment.
  • Define and track relevant metrics across key performance indicators (KPIs) to ensure strong performance management.
  • Drive the development of order-to-cash systems, processes, and resources to reduce cycle times through increased automation and digital technologies.
  • Partner cross-functionally to understand customer wants and needs, and develop solutions to drive excellence in customer experience.
  • Work with logistics providers to define and implement the right logistics network that meets customer needs and dovetails with regional logistics flows.
Requirements
  • 5 years' experience in customer service and/or order management, logistics, and planning, preferably from Consumer Self-Care or FMCG industry.
  • Fluency in English and German is essential.
  • Proficiency in relevant software, such as Microsoft Office, ERP, CRM, and order entry systems.
  • Understanding of financial and business planning.
  • Understanding of supply chain planning and order management processes.
  • Understanding of cost, profitability, and cash flow on a strategic level.
Estimated Salary: $85,000 - $110,000 per year

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