Customer Service
vor 1 Monat
**Übersicht der Beschreibung**:
This role helps drive customer loyalty and achievement of the company’s sales and revenue objectives by delivering exceptional customer fulfillment and enhancing the customer experience.
The Customer Service & Logistics Specialist serves as the key supply chain contact for both internal and external customers for the overall management of customer orders including order capture, order management and improving the customer experience.
The role is responsible for maintaining high service levels through improved customer forecast accuracy and customer collaboration, whilst also reducing costs within the total supply chain.
**Verantwortungsbereich der Funktion**:
- Develop the strategy and execution plan to deliver target customer service levels, costs, inventory and cash collection targets, specifically:
- Implement rigorous daily management routines across the organization, and hold people accountable to deliver exceptional customer fulfillment.
- Define and track relevant metrics across key performance indicators (KPIs) to ensure strong performance management. Implement a continuous improvement culture with diligent root cause analysis.
- Partner cross-functionally to understand customer wants and needs, and develop solutions to drive excellence in customer experience.
- Work with logistics providers to define and implement the right logistics network that meets customer needs and dovetails with regional logistics flows.
- Work with Planning and Commercial teams to ensure the successful launch of new products.
Identify and execute joint value creation opportunities in the supply chain with key customers, specifically:
- Own the customer fulfillment agenda — establish strong personal relationships with supply chain leaders from key customers.
- Capture and commercialize joint value creation with customers.
- Promote innovation both internally and externally to support new digital business opportunities in customer fulfillment.
Establish rigorous data management, specifically:
- Drive robust customer and product data governance: stock in trade, EPOS, on-shelf availability, customer forecast
- Ensure data synchronization with customers using industry standards.
**Erfahrung erforderlich**:
- This role requires 5 years’ experience in customer service and/or order management, logistics and planning, preferably from Consumer Self-Care, FMCG industry
- Fluency in English and German is essential
- Proficiency in relevant software, such as Microsoft Office, ERP, CRM and order entry systems
- Understanding of financial and business planning
- Understanding of supply chain planning and order management processes
- Understanding of cost, profitability and cash flow on a strategic level
-
Customer Service Representative
vor 4 Wochen
Stuttgart, Baden-Württemberg, Deutschland Perrigo VollzeitJob SummaryThis role is responsible for delivering exceptional customer fulfillment and enhancing the customer experience by driving customer loyalty and achieving sales and revenue objectives.The Customer Service & Logistics Specialist serves as the key supply chain contact for both internal and external customers, managing customer orders, improving the...
-
Customer Service Representative
vor 4 Wochen
Stuttgart, Baden-Württemberg, Deutschland Perrigo VollzeitJob SummaryThis role is responsible for delivering exceptional customer fulfillment and enhancing the customer experience by driving customer loyalty and achieving sales and revenue objectives.The Customer Service & Logistics Specialist serves as the key supply chain contact for both internal and external customers, managing customer orders, improving the...
-
Customer Service Representative
vor 4 Wochen
Stuttgart, Baden-Württemberg, Deutschland Perrigo VollzeitJob SummaryThis role is responsible for delivering exceptional customer fulfillment and enhancing the customer experience by driving customer loyalty and achieving sales and revenue objectives.The Customer Service & Logistics Specialist serves as the key supply chain contact for both internal and external customers, managing customer orders, improving the...
-
Customer Service Representative
vor 4 Wochen
Stuttgart, Baden-Württemberg, Deutschland Perrigo VollzeitJob SummaryPerrigo Company is committed to improving people's lives by offering high-quality and affordable self-care products that consumers trust worldwide. We're seeking a skilled professional to join our team as a Customer Service Representative.Key ResponsibilitiesDrive customer loyalty and achieve sales and revenue objectives by delivering exceptional...
-
Customer Service Representative
vor 4 Wochen
Stuttgart, Baden-Württemberg, Deutschland Exchange VollzeitJob SummaryAs a Customer Service Representative at the Exchange, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers. This role involves serving food and beverages, operating kitchen equipment, and maintaining a clean and safe work environment.Key ResponsibilitiesServe food and beverages to...
-
Customer Service Representative International
vor 4 Wochen
Stuttgart, Baden-Württemberg, Deutschland accobrands VollzeitInternational Customer Service RoleAt ACCO Brands, we are seeking a highly skilled and motivated International Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our international customers, resolving customer complaints and issues, and working...
-
Customer Service Operations Specialist
Vor 4 Tagen
Stuttgart, Baden-Württemberg, Deutschland Perrigo VollzeitPerrigo Customer Service & Logistics Specialist Job Description Company Overview:Perrigo is a leading global healthcare company that provides high-quality products and services to customers worldwide.We are seeking an experienced CUSTOMER SERVICE & LOGISTICS SPECIALIST to join our team in this exciting role. As a key member of our supply chain organization,...
-
Customer Service Ambassador
vor 4 Wochen
Stuttgart, Baden-Württemberg, Deutschland AnyDesk Software VollzeitAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at AnyDesk Software. As a key member of our support team, you will be responsible for providing exceptional support to our valued customers, ensuring their satisfaction and resolving any issues in a timely and professional manner.Key...
-
Mitarbeiter Customer Service
vor 5 Monaten
Stuttgart, Deutschland Herrmann GmbH Office + IT Service VollzeitFür unseren Kunden, einen weltweit operierenden Konzern im Bereich der Spezialchemie, sind wir aktuell auf der Suche nach einem motivierten Mitarbeiter (m/w/d) für den Customer Service Bereich. **WIR BIETEN IHNEN** - Beste Arbeitsbedingungen in einem der größten internationalen Chemiekonzerne - Eine geregelte Arbeitszeit von 37,5 Stunden (evtl....
-
Mitarbeiter Customer Service
vor 6 Monaten
Stuttgart, Deutschland Herrmann GmbH Office + IT Service VollzeitFür unseren Kunden, einen weltweit operierenden Konzern im Bereich der Spezialchemie, sind wir aktuell auf der Suche nach einem motivierten Mitarbeiter (m/w/d) für den Customer Service Bereich. **WIR BIETEN IHNEN** - Beste Arbeitsbedingungen in einem der größten internationalen Chemiekonzerne - Eine geregelte Arbeitszeit von 37,5 Stunden (evtl....
-
Customer Service Ambassador
vor 4 Wochen
Stuttgart, Baden-Württemberg, Deutschland AnyDesk Software VollzeitAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at AnyDesk Software. As a key member of our customer support team, you will be responsible for providing exceptional support to our valued customers, ensuring their satisfaction and resolving any issues in a timely and professional manner.Key ResponsibilitiesServe...
-
Customer Service Representative
vor 4 Wochen
Stuttgart, Baden-Württemberg, Deutschland Perrigo VollzeitPerrigo Company is committed to improving people's lives by offering high-quality and affordable self-care products that consumers trust everywhere they are sold. We're looking for someone to help us achieve this goal.Key ResponsibilitiesThe Customer Service & Logistics Specialist will serve as the key supply chain contact for both internal and external...
-
Customer Service Representative
vor 4 Wochen
Stuttgart, Baden-Württemberg, Deutschland Perrigo VollzeitPerrigo Company is committed to improving people's lives by offering high-quality and affordable self-care products that consumers trust wherever they are sold. We're looking for someone to help us achieve this goal.Key ResponsibilitiesThe Customer Service & Logistics Specialist will serve as the key supply chain contact for both internal and external...
-
Werkstudent Customer Service
vor 6 Monaten
Stuttgart, Deutschland Vector Informatik GmbH VollzeitMit PREEvision liefern wir ein integriertes Systems-Engineering-Tool für die modellbasierte Entwicklung von E/E-Architekturen und das modellbasierte Design von Embedded Systems in der Fahrzeugindustrie. Durch die Einführung von PREEvision steht der Kunde vor unterschiedlichsten Herausforderungen. Die Aufgabe des Customer Service ist es, den Kunden bei...
-
German Speaking Customer Service Representative
vor 4 Wochen
Stuttgart, Baden-Württemberg, Deutschland Patrique Mercier Recruitment VollzeitCustomer Service RolePatrique Mercier Recruitment is seeking a skilled German Speaking Customer Care Specialist to join our team. As a vital part of our customer service team, you will engage with our German-speaking clients, providing exceptional support and ensuring their needs are met efficiently.Key Responsibilities:Respond to customer inquiries via...
-
German Speaking Customer Service Representative
vor 4 Wochen
Stuttgart, Baden-Württemberg, Deutschland Patrique Mercier Recruitment VollzeitPatrique Mercier Recruitment is seeking a German Speaking Customer Care Specialist to join our customer service team. As a vital member of our team, you will engage with our German-speaking clients, providing exceptional support and ensuring their needs are met efficiently.Your ability to communicate effectively in German will be key to delivering top-notch...
-
Customer Service Representative
vor 6 Monaten
Stuttgart, Deutschland Tatenwerk Frankfurt GmbH Vollzeit**Unser Kunde, Ihr neuer Arbeitgeber**: Nutzen Sie die Chance, Ihre Karriere auf eine neue Ebene zu heben, indem Sie bei einem führenden multinationalen Unternehmen aus der Elektronik - und Elektrokomponentenbranche als **Customer Service Representative - Auftragsabwicklung (m/w/d)** einsteigen! Die deutsche Tochtergesellschaft konzentriert sich vor allem...
-
Specialist, Technical Customer Service
vor 6 Monaten
Stuttgart, Deutschland Oras VollzeitZur Verstärkung unseres Teams Technical Customer Service suchen wir einen Specialist, Technical Customer Service (m/w/d) zum nächstmöglichen Zeitpunkt. In dieser Funktion sind Sie verantwortlich für die - Annahme, Erfassung und Überwachung von Gewährleistungsansprüchen unserer Kunden - Reklamationsbearbeitung und Unterstützung unserer Kunden und...
-
German-speaking Customer Service Representative
vor 2 Wochen
Stuttgart, Baden-Württemberg, Deutschland Cross Border Talents VollzeitCustomer Service Role in LisbonAt Cross Border Talents, we're seeking a highly motivated German-speaking Customer Advisor to join our dynamic team in Lisbon, Portugal. This is an exciting opportunity to work with a leading global organization renowned for its exceptional customer service solutions.Why Portugal?Portugal offers a unique blend of rich history,...
-
Customer Service Representative
vor 4 Wochen
Stuttgart, Baden-Württemberg, Deutschland PULL AND BEAR VollzeitRole Overview:We are seeking a Sales Assistant to join our team at PULL&BEAR in Stuttgart. As a Sales Assistant, you will be responsible for providing excellent customer service, maintaining a high level of product knowledge, and achieving sales targets.Key Responsibilities:Assist customers in finding the perfect outfit and provide a positive customer...
