Head of Retail Channel Performance
vor 2 Monaten
Hyundai Motor Europe HQ invites you to become part of one of the world’s leading car manufacturers. Being a member of our international team, you have the chance to form the future of mobility together with experts inside a global company with a unique success story. As a well-organised, flexible and motivated professional, you will master diverse challenges and work in a dynamic office environment with a strong customer focus.
We love to defy conventions and drive ambitious future plans with responsibility when it comes to alternative powertrains, quality and design. For these aims we need the right team and therefore, we need you. At Hyundai, we believe that the success of our organisation lies in the passion and capabilities of individual members. That is why we also commit to supporting them in their personal development, while offering an inspiring work atmosphere.
Join us as we lead the way towards an emission-free society of eco-mobility.
**Head of Retail Channel Performance (M/F/d)**:
**_We want you to:_**:
(General)
- Partner at all levels of the organization (HQ, NSC, Distributors) and across all European markets to implement and execute an organization-wide retail channel strategy that strengthen market share, revenue, and profit.
- Guide the retail channel performance section on initiating and implementing European improvement actions to achieve mid and long-term objectives and align with cross-functional sections to ensure success.
- Manage the retail channel performance section within the full scope including retailers’ financials, customer satisfaction, retail brand experience, network quality, contracts, leadership and management of business objectives
- Effectively communicate across cultures to ensure global and regional operational alignment and efficiency
(Job Details)
- To maintain and strengthen customer satisfaction, monitor and manage the quality of retailer showroom facility and implement European retail and management training and onboarding best practices to enhance sales process. Execute facility & process mystery shopping to monitor the effectiveness of training and reinforce weakness.
- Manage the development, implementation and monitoring of Hyundai retailer and authorized repairer standards and compliances.
- Oversee and guide high level contractual changes when needed across the regional retail network,and collaborate with national teams to onboard new approved retail outlets.
- Conduct in depth analysis of the overall economic situation of the Retail network and focus on operational optimization
**_About you:_**:
- University Degree qualified in Business, Economics, or a related field.
- 10+ years’ experience in overseeing and managing sales, service and/or retailer network operations within the European automotive industry.
- Possess broad and cross-functional insights and be able to develop actions based on long term roadmaps and implementation strategies.
- Proven leader and coach within a European automotive group.
**Rewards and Benefits**:
- A competitive salary and benefits package
- Flexible working hours and hybrid work policy
- Continued learning and professional development
- Car sharing and lease mobility programs
- Complimentary daily lunch and subsidized breakfast options in our canteen
- Free access to the company gym
- Opportunities to join sporting clubs including football, tennis, golf and yoga
- Highly international working environment
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