Head of Customer Service
vor 4 Monaten
**Head of Customer Service (w/m/d)**:
- Holzland Becker Offenbach am Main
Merken
Merken
- NEU
**Head of Customer Service (w/m/d)**:
Holzland Becker - Offenbach am Main
Merken
Offenbach am Main
- ab sofort**Deine Aufgaben**:
Wir sind eine marktführende eCommerce Company im Bereich Haus & Garten und verkaufen unsere Produkte rund um das Thema Holz bereits seit über 20 Jahren online. Mit unseren Marken HOLZPROFI24 und LEONDO sind wir in der gesamten DACH-Region und vielen anderen europäischen Ländern vertreten und setzen jährlich um die 100 Mio. Euro um. Unser dynamisches und multinationales Team setzt sich täglich mit geballtem Branchen-Know-how, Innovation und einer großen Portion Leidenschaft dafür ein, das perfekte Einkaufserlebnis zu schaffen - einfach, persönlich, inspirierend. Dazu vereinen wir alle Arbeitswelten des eCommerce. Mit einem Team von ca. 250 Mitarbeitern schreiben wir die Erfolgsgeschichte von HOLZPROFI24 fort - und brauchen Verstärkung. Bewirb dich jetzt und werde Teil unseres Teams
**Aufgaben**
- Funktion als Ansprechpartner bei fachlichen, betrieblichen und persönlichen Anliegen der Mitarbeiter
- Kontinuierliche Optimierung, Planung, Steuerung und das Monitoring von Projekten im gesamten Customer Service
- Analyse und Bewertung der Qualitäts-, Kosten
- sowie Performancepotenziale in den einzelnen Serviceprozessen des eCommerce
- Einführung von neuen Prozessen und die Automatisierung von bestehenden Prozessen in enger Zusammenarbeit mit der IT, Fachberatung und dem Qualitätsmanagement
- Schnittstellenfunktion zu den Abteilungen Einkauf, Marketing, Lagerlogistik und IT
- Ad-hoc-Analysen, Reporting und die Weiterentwicklung von KPI, einschließlich Benchmarking und ähnlicher Maßnahmen
**Dein Profil**:
- Ein abgeschlossenes Studium mit Schwerpunkt BWL und/oder QM oder eine entsprechende Ausbildung bzw. eine vergleichbare Qualifikation
- Langjährige Berufserfahrung im Bereich Customer Service und eCommerce
- Erfahrung in der Koordination von Teams
- Sicherer Umgang mit MS Office, Call Center Software und CRM
- Kommunikationsstärke, emotionale Intelligenz und ein reifer Führungsstil runden dein Profil ab
- Verhandlungssichere Deutsch
- und Englischkenntnisse
**Deine Vorteile bei Holzprofi24**:
**Culture**:
Lerne unsere familiäre Atmosphäre im Team zu schätzen, in einer sicheren, inhabergeführten Company
**CorporateBenefits**:
Eine Vielzahl an Rabatten bei unterschiedlichen Partnern aus den Bereichen Sport, Home and Living, Reisen, Technik uvm.
**Discounts**:
Attraktive Mitarbeiterkonditionen auf unser gesamtes Sortiment
**Events**:
Ob Grillfest oder Weihnachtsfeier: Wir arbeiten zusammen - wir feiern zusammen
**Mitarbeiterparkplätze**:
Spare dir die tägliche Parkplatzsuche und nutze unsere kostenlosen Parkplätze
**Bus und Bahn**:
Dank bester Anbindung an den öffentlichen Nahverkehr sind wir optimal erreichbar
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