Epd Customer Success Specialist

vor 2 Monaten

Berlin, Deutschland One Click LCA Vollzeit

We are looking for an **EPD** **Customer Success Specialist** with 2-3 years of experience with Life Cycle Assessment (LCA) and/or Environmental Product Declaration (EPD) projects to join our fast-growing team. You will join a supportive, effective and mission-oriented team in a flexible, friendly work environment.

**Why One Click LCA**

Innovative, fast-growing software platform integrating with the entire industry.

One Click LCA is the world-leading construction and manufacturing Life Cycle Assessment platform, operated as a SaaS. It integrates with all the leading design software packages and all environmental databases in the industry and provides over 60 modules for low-carbon design and carbon transparency.

Our technology powers the makers of a zero-carbon future.

Our innovative carbon accounting and reduction SaaS platform is used in over 170 countries and is growing rapidly. We target construction and manufacturing industries, responsible for nearly half of the global carbon emissions.**What you will do**:

- Deliver customer trainings and onboardings on Life Cycle Assessments and Environmental Product Declarations (EPDs) to make them successful in their use of our software to deliver EPDs
- Help our customers with their queries related to the software, technical queries about product LCA & EPDs, EPD standards and calculation methods
- Own the Customer Success role for our manufacturing clients by establishing a trusting relationship with customers ensuring high levels of customer satisfaction
- Work on customer expansion and retention activities to ensure maximum value outcomes for customers and minimum churn
- Stay up to date with the One Click LCA platform inside out to be able to help customers
- Write and contribute to guidance articles which are published on our customer help centre page
- Identify platform improvements and raise them to Product Management

**What you need**:

- Degree in engineering with a major or minor in environmental, mechanical, industrial, materials or similar
- Hands-on experience in LCA, product sustainability or related areas is an advantage
- Experience in technical support, product training and process documentation is an advantage
- Knowledge of industries other than construction, such as automotive, is also seen as an advantage
- Ability and motivation to become an expert in construction sector product LCA software, EPDs and CFPs
- High customer and service orientation, with attention to details
- Ability to quickly analyze client situations and to find the most suitable solution for them
- Fast learning skills and desire to improve constantly
- Excellent communication skills both externally and within the team
- Proficiency in English, as it is our working language, and German and/or French, as you will work with clients in DACH and/or French regions

**What we offer**:

- Work that contributes to a more sustainable future
- Substantial freedom - with no fixed hours and remote working supported
- Technical challenges, substantial responsibility and the chance to see the results of your work
- A dynamic, friendly, motivated and diverse team of professionals
- Competitive compensation and bonus, team and company events

**Interested?**:

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