Customer Success Specialist

vor 1 Monat

Berlin, Berlin, Deutschland Turbit Systems GmbH Vollzeit
Key Responsibilities

Turbit Systems GmbH is seeking a highly motivated Customer Success Engineer to join our team. As a Customer Success Engineer, you will be responsible for monitoring and analyzing faults, failures, and anomalies detected by our state-of-the-art AI monitoring system.

You will analyze the events with our software, prepare a technical summary of the analysis, and discuss it with our customers. Additionally, you will manage and document the process, communicate with customers regularly, and assist, support, and manage them to maximize their benefits from Turbit.

Other key responsibilities include planning, scheduling, and executing regular workshops with our customers, managing support tickets and communication with our customers, preparing, executing, and continuously improving our customer onboarding and customer success processes, educating our customers on how to use our software, and creating teaching material and continuously improving it.

Requirements

You have a background in mechanical engineering or a related field and are a recent graduate of an engineering degree (preferably Industrial or Mechanical Engineering or related). You are fluent in written and spoken German and English and have a strong motivation to act independently on your own.

You love analytical thinking and have shown in the past that you are excellent at it. You are eager to find a solution in difficult situations and know and can apply basic concepts of data science and data analytics. You have an open personality and positive charisma and are passionate about renewable energy.

What We Offer

You'll be part of a startup making a significant impact in the renewable industry. Our mission is to increase the efficiency of the renewable industry through our expertise in data analytics, software engineering, and data science.

We offer a beautiful modern office in the heart of Berlin, home office and 'work from where you want' culture, lunch benefits, regular team events, and a high priority on personal development. You'll have the opportunity to be creative and bring your ideas to life in an environment that cherishes innovation.

We are a diverse team that believes in the power of diverse people, perspectives, and experiences. If this sounds like you, then send us your application letter with a full CV. We look forward to getting to know you.

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