Digital Customer Experience Strategist

Vor 6 Tagen


Munich, Deutschland Automobili Pininfarina GmbH Vollzeit

**Your Responsibilities**
- Define and develop a holistic omnichannel strategy for a seamless customer experience (CX)
- Analyse customer expectations, trends, and competitive behavior to always be ahead of the curve
- Develop customer engagement solutions and execute them through providers
- Solicit, evaluate and select providers to build a digital infrastructure and platform
- Develop and implement CX analytics for continuous improvement and customer delight
- Manage and improve the overall customer experience and the digital platform
- Report all activities to internal and external stakeholders, including the management
- Coordinate suppliers for effective implementation and execution of our CX infrastructure

**Your Profile**
- Bachelor’s or Master's degree in Computer Science, User Experience Design or Business Administration
- Experience in developing and managing CX solutions and an online sales platform for a significant player in the online retail market (ideally automotive)
- Knowledge of the market of CX solution providers
- Strategic thinking paired with strong execution skills
- Excellent project management and communication skills
- A proactive approach to problem-solving and a user-centric mindset
- Enthusiasm for sustainability and corporate social responsibility topics
- An open-minded team player, comfortable working in a global team
- Willingness to work in an environment that requires flexibility and change
- Fluent in English

**Why we love working here**
- More than 90 years of brand heritage combined with a highly dynamic team and the spirit of a start-up
- A truly international, English-speaking team with the possibility to work in multiple countries
- Flexible working and adequate compensation

**About us**
Automobili Pininfarina is an innovative new business, creating world-class sustainable electric cars for the luxury segment. With our roots in Italy, the strong backing of Mahindra & Mahindra Ltd., our head office in Munich, and partners all around the globe, we work in a truly international environment. Having been founded in 2018, we are now setting new standards in the automotive world. This is a unique opportunity that requires team members who share our vision with the same excitement and passion as we do

**Job Types**: Full-time, Permanent



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