Junior Customer Experience Specialist

vor 3 Wochen

Munich, Deutschland FWC - FreewayCamper GmbH Vollzeit

**Your new adventure**:

- Monitoring of Customer Service performance incl. initiating changes if targets not met
- Development and optimisation of Customer Service reporting
- Active participation or management of small project focused on improvements in the Customer Experience area (quality, processes, tools etc.)
- Developing and implementing initiatives to assure highest quality standards and customer satisfaction
- Supporting Customer Service Team with solving non-standard cases
- Support for Customer Experience Manager in daily tasks

**Your background**:
**Basic requirements**
- Young professional (recent graduate or 1-3 years of experience) in languages, transport, logistics, tourism, management, economics or similar
- Students in final years with availability min. 30 hours/week can also be considered
- Fluency in English - must have, German, Italian, Polish, French or Spanish is a plus
- Secure handling of MS Office incl. Excel
- Category B driving license
- Willingness to travel for business if needed (max. 10-15% of working time depending on the season)

**Advanced requirements**
- Very good analytical skills and great interest in evaluating KPIs and deriving recommendations for action
- Very good organizational skills to successfully keep track of several parallel running projects and deadlines
- Strong ability to work in a team and willingness to work with others, learn from others, get involved and develop yourself
- Sense of responsibility, paying attention to details, being able to think outside the box, high quality standards of work
- Interest in mobility and/or tourism

**Why us?**:
With us, you get the entire "startup package": We work independently and with a high degree of freedom on our topics, which brings rapid development opportunities and a steep learning curve. Our working hours are flexible and based on trust - results count We maintain an open culture with flat hierarchies and fast decision-making processes.

You can also look forward to the following benefits with us:

- **Flexibility** - in our hybrid work setup, you work flexibly and can switch between office and home office.
- ** Get inspired** - our Munich loft office directly at the Isartor offers a creative working environment - and yes, we also have a foosball table ;)
- ** Growth**:

- We are only as good as the people who work for us. That's why we support your personal and professional development.
- ** Team**:

- Experience our great team spirit - we work intensively together across departments and countries, regularly experience small and large team events together and benefit from our international and diverse personalities.
- ** Adventure**:

- Experience the FreewayCamper feeling and use one of our campers for a few nights for free.
- ** Caring**:

- Come on in Your faithful four-legged friend is also welcome in our office
- ** Corporate Benefits** - Save money with corporate benefits from brands like Adidas, LG, Bosch, Apple and more.

FreewayCamper is a young startup based in Munich, which has set itself the goal of driving the digitalization of the camping market. Currently we are concentrating on the smart digital rental of a wide range of different campers and additional services with focus on the individual needs of our customers and a first-class service. Even the booking of campsites is already possible at FreewayCamper. With our individual and high-end products, the development of a strong brand, a smart digital strategy as well as the development and digitalization of further business areas we will revolutionize the camping market.

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