Customer Experience Engineering Ic5
Vor 4 Tagen
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.
The Microsoft Detection and Response team (DART) is hiring for a Cybersecurity Threat Hunter and Forensic Analyst. This position will be a vital individual contributor role on the DART Team in taking the lead in threat hunting and forensics in delivery of cybersecurity investigations for our customers. You will work in a fast-paced, intellectually intense, service-oriented environment where collaboration and speed are key to our investigations.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**:
- Responding to security incidents as threat hunter and digital forensics analyst when our customers are under cyber attack
- Conduct threat hunting across customer’s networks with indicators of compromise, hunting for evidence of a compromise
- Conduct incident response within various Cloud platforms
- Identify attacker tools, tactics, and procedures to develop indicators of compromise
- Identify and investigate intrusions to determine the cause and extent of the breach, by leveraging EDR solutions and threat intelligence sources
- Conduct host forensics, network forensics, log analysis, and malware analysis in support of incident response investigations
- Lead end-to-end incident response investigations with Microsoft’s customers
- Produce comprehensive and accurate oral and written out-briefs and presentations for both technical and executive audiences
- Effectively communicate and interface with customers, both technically and strategically, from the executive level to customers, stakeholders, and legal counsel
- Strong analytic, qualitative, and quantitative reasoning skills
- Excellent time management, writing and communication skills
- Assisting in the development of pragmatic solutions that achieve business requirements while maintaining an acceptable level of risk.
- Identifying and recommending solutions that improve or expand Microsoft’s incident response capabilities.
- Providing security engineering solutions and support during customer-facing incidents, proactively considering the prevention of similar incidents from occurring in the future.
- Working alongside and mentoring Cybersecurity analysts and engineers to improve security, reduce and quickly address risk.
- Operating and continually improving existing threat hunting, threat and forensic analysis and investigation process, as well as the development of new processes in response to evolving threats and business requirements.
- Exhaust all investigative leads in the expectation of discovering novel attacker techniques. Investigate and research these techniques, and partner with threat intelligence and security engineering to drive security tooling and product enhancements.
- Partner with threat intelligence and security engineering to drive security tooling and product enhancements.
- Synthesize threat data (telemetry) and evaluate the impact of current security trends, advisories, publications, and academic research, cascading learnings as necessary across partner teams and customers alike, and drive change in our approach to better combat these threats.
- Leverage input from Threat Intelligence team, including strategic, operational, and tactical intelligence to benefit containment and hardening of customer environments, while keeping knowledge and skills current with the rapidly changing threat landscape.
- Similarly, share threat data with threat intelligence and engineering teams and drive research of threat actors and threat activity.
- Keeping your knowledge and skills current with the rapidly changing threat landscape.
- Participating in a follow-the-sun on-call rotation
- Short-notice travel will likely be 40% or higher as is demanded by the needs of our customers and our business. This is a global position. Off-time zone hours and weekend work is highly likely. Position location is flexible.
**Qualifications**:
- 5+ years of relevant work experience
- 3 to
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