Service Desk L1 Lead

vor 2 Wochen

Berlin, Deutschland Milestone Technologies, Inc. Vollzeit

**Company Overview**:
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

**Job Overview**:
**How You Will Make An Impact**:

- Works closely with Service Desk Manager to coordinate, prioritize, and maintain optimal service execution to goals and expectations of client-specific key performance indicators.
- Strong leadership, customer service, communication and interpersonal skills.
- Set goals and objectives for the team, hold the team accountable.
- Delivers coaching and feedback in the moment, conducts 1:1 with individual team members, and leads team syncs.
- Delegates tasks and responsibilities based upon individual strengths to achieve maximum efficiency
- Leads and provides coaching for Technicians when workflow deficiencies are identified.
- Ensures compliance with all service and acts as the escalation point.
- Creates and implements training for new processes and initiatives
- Action oriented, detail oriented and motivated to do what’s best for the customer and the team.
- Makes decisions in a timely manner, sometimes under tight deadlines and pressure.
- Regular communication with Managers and provides weekly reports of team performance.
- Monitors chat and tickets to ensure quality and identify coaching opportunities
- Provides valuable input via regular posts in Global Help Desk Chat
- Balancing the team schedule on a weekly basis.
- Participates in hiring for open positions
- Conducts annual performance reviews for all team members
- Audits tickets to ensure proper tone is being used
- Flags tickets for review

**What You Will Need To Succeed**:

- Has experience working with vendor tickets/maintenance and basic Mac, Windows and Chrome OS, hardware/software troubleshooting knowledge.
- Previous customer service experience
- 3+ years Team Leadership
- Proven track record of driving results
- Corporate IT or Help Desk experience

**Compensation**:
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

**Our Commitment to Diversity & Inclusion**:

- At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success._
- Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees._
- We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you._
- This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site._

  • IT Service Desk Lead

    vor 3 Wochen

    Berlin, Deutschland Adevinta Vollzeit

    We are excited to announce a new opportunity for an IT Service Desk Lead to join our dedicated team. You will ensure smooth IT service delivery to Adevinta internal end-users.You will manage together with 2 more leads the Service Desk function across multiple Adevinta locations, reporting to the Senior Manager Site Operations inside our Enabling Platforms...

  • Service Desk Technician

    vor 3 Wochen

    Berlin, Deutschland Adevinta Vollzeit

    We're seeking an experienced IT Service Desk Technician to join our newly created, growing team. You'll be part of a global team of 25-30 people distributed in 5 locations around Europe, reporting to the Service Desk Lead as part of the Enabling Platforms and Shared Services department.This role is ideal for an IT professional looking to take the...

  • Operations lead

    vor 3 Wochen

    Berlin, Deutschland Cognizant Technology Solutions Vollzeit

    Cognizant has an exciting opportunity for an Operations Lead to be part of our data collection team in Berlin. The Operations Lead role comes with a generous salary, many excellent benefits, and the chance to progress your career at a thriving company in Germany.   The Operations Lead will be part of our data collection team and provide full training on the...

  • Junior Service Desk Technician

    vor 4 Wochen

    Berlin, Deutschland Adevinta Vollzeit

    Here is an exciting opportunity to launch your IT career! We are seeking a proactive and enthusiastic (Junior) IT Service Desk Technician to join our growing team. You'll be part of a global team of 25-30 people distributed in 5 locations around Europe, reporting to the Service Desk Lead as part of the Enabling Platforms and Shared Services...

  • Team Lead Managed Services Automotive

    Vor 3 Tagen

    Berlin, Deutschland operational services Vollzeit

    Professionals**Team Lead Managed Services Automotive (m/w/d)**: - Kennziffer: 2023097BPA - Berlin, Dresden, Frankfurt, München, Zwickau**WER SIND WIR?**: - Operational services mit Hauptsitz am Frankfurter Flughafen ist mit über 1.000 Mitarbeitenden an neun Standorten vertreten - Joint Venture zwischen der T-Systems International GmbH und der Fraport...

  • L1 Desktop Support Technician

    Vor 2 Tagen

    Berlin, Deutschland FST Vollzeit

    Language requirements: Native German Speaker Other requirements: Experience with OracleXStore.(mandatory) Valid work permit, technician needs to be available at least 6 months. We are looking for a Technician to support a customer location in Berlin. This role requires a highly skilled individual with L1 desktop support capabilities. Key...

  • Wertpapierspezialist - Service Desk

    Vor 4 Tagen

    Berlin, Deutschland Avaloq Vollzeit

    **Company Description** Die Avaloq wurde in der Schweiz gegründet und hat dort auch ihren Hauptsitz. Mit rund 2.500 Mitarbeitern in 10 Ländern und mehr als 160 Kunden in 35 Ländern baut Avaloq ihre globale Präsenz kontinuierlich aus. Wir sind ein branchenführender Anbieter von Wealth-Management-Technologien und -Dienstleistungen für Finanzinstitute auf...

  • Wertpapierspezialist - Service Desk

    vor 4 Wochen

    Berlin, Deutschland Avaloq Vollzeit

    StellenbeschreibungDein TeamFür unsere Kunden ist der Service Desk der zentrale Ansprechpartner für alle Anliegen zum operativen Geschäft. Das Team, bestehend aus sieben Kolleginnen und Kollegen, agiert als Schnittstelle zwischen den Kunden und den einzelnen operative Backoffice-Teams der Avaloq. Dabei sind Flexibilität und Leistungsbereitschaft...

  • Service Lead Concept

    vor 4 Wochen

    Berlin, Deutschland DKB Service GmbH Vollzeit

    Service Lead Concept & Development- Workplace Management (m/w/d)Standort Berlin ab sofortunbefristetVollzeitHeute macht nicht mehr nur das Produkt den Kaufunterschied. Der Service ist mindestens genauso entscheidend. Und den nehmen wir persönlich. Jeden Tag arbeiten wir in mehreren Geschäftsfeldern daran, bestmöglich auf die Bedürfnisse unserer...

  • Koordinator in Im Service-desk

    vor 4 Wochen

    Berlin, Deutschland Deutsche Rentenversicherung Bund Vollzeit

    **Tätigkeitsbereich**: Die IT-Abteilung der Deutschen Rentenversicherung Bund unterhält eine hochkomplexe und vielfältige IT-Systemlandschaft. Im Service-Desk des Bereichs Servicemanagement werden umfangreiche Supportanfragen zu allen Teilen dieser IT-Systemlandschaft behandelt. **Ihre Aufgaben**: - Erfassen, Klassifizieren und Kategorisieren von...

  • Front Desk Manager

    vor 2 Wochen

    Berlin, Deutschland Marriott Hotels Resorts Vollzeit

    JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest...

  • Assistant Front Desk Manager

    vor 3 Wochen

    Berlin, Deutschland Royal Caribbean Group Vollzeit

    The Assistant Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations Team, the Assistant Front Desk Manager is the liaison between the Guest Relations Team and all Hotel and Marine Departments to support...

  • Project & Service Operations Lead (M/w/d)

    vor 4 Wochen

    Berlin, Deutschland secunet Security Networks AG Vollzeit

    **Project & Service Operations Lead (m/w/d)**: - Für unser Team der **Division Public Authorities** suchen wir für einen unserer Standorte in **Berlin, Bonn, Borchen, Dresden, Eschborn, Essen, Hamburg, Hannover, Ilmenau, München, Siegen** oder **Stuttgart** zum nächstmöglichen Zeitpunkt Deinen klugen Kopf. **Deine Aufgaben**: - Als Operations Lead...

  • Service Lead Operations

    vor 3 Wochen

    Berlin, Berlin, Deutschland dkb Vollzeit

    Service Lead Operations & Infrastructure im Workplace Management (m/w/d)Standort Berlin, Potsdam ab sofort unbefristet Vollzeit Heute macht nicht mehr nur das Produkt den Kaufunterschied. Der Service ist mindestens genauso entscheidend. Und den nehmen wir persönlich. Jeden Tag arbeiten wir in mehreren Geschäftsfeldern daran, bestmöglich auf die...

  • IT-Service Desk Agent

    vor 3 Wochen

    Berlin, Deutschland Page Personnel Vollzeit

    Übertarifliche Vergütung|Flexibles Gestalten von Arbeitszeit und Arbeitsort Die PageGroup ist eines der global führenden Personalberatungsunternehmen und in 36 Ländern mit mehr als 7.000 Mitarbeiter:innen vertreten. Durch unsere namhaften Kund:innen sind wir in der Lage Kandidat:innen einen Service zu bieten, der ihnen ermöglicht, ihre Potenziale voll...

  • Software Support Engineer

    vor 3 Wochen

    Berlin, Deutschland netgo Vollzeit

    â®â¯Software Support Engineer - Qlik Sense / Service Desk / Server Administration (m/w/d) Über das...

  • Banking Specialist

    Vor 4 Tagen

    Berlin, Deutschland Avaloq Vollzeit

    **Company Description** Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks...

  • Mitarbeiter IT-Service Desk

    vor 4 Wochen

    Berlin, Deutschland Swiss IT Security Group Vollzeit

    Willst Du, dass Deine Arbeit eine echte Bedeutung & spürbare Auswirkung für uns als Gesellschaft hat? Hast Du Lust mit einem großartigen Team eine sichere, digitale Zukunft aufzubauen?Du fühlst Dich angesprochen? Unser Team wächst stetig und wir suchen Dich als Mitarbeiter IT-Service Desk (m/w/d) in Halle, an einem unserer weiteren Standorte oder...

  • Mitarbeiter IT-Service Desk

    Vor 3 Tagen

    Berlin, Deutschland Swiss IT Security Group Vollzeit

    Willst Du, dass Deine Arbeit eine echte Bedeutung & spürbare Auswirkung für uns als Gesellschaft hat? Hast Du Lust mit einem großartigen Team eine sichere, digitale Zukunft aufzubauen?Du fühlst Dich angesprochen? Unser Team wächst stetig und wir suchen Dich als Mitarbeiter IT-Service Desk (m/w/d) an einem unserer Standorte oder Remote, um die...

  • Banking Specialist

    vor 3 Wochen

    Berlin, Deutschland Avaloq Vollzeit

    Job DescriptionYour teamFor our customers, the service desk is the single point of contact for all inquiries in the operational business.As a team of 7 employees, customer satisfaction is our top priority. We act as an interface between our clients and the operational units of Avaloq. As part of a fast-growing company, flexibility and satisfactory...