Junior Service Desk Technician

vor 1 Monat

Berlin, Deutschland Adevinta Vollzeit

Here is an exciting opportunity to launch your IT career We are seeking a proactive and enthusiastic (Junior) IT Service Desk Technician to join our growing team. You'll be part of a global team of 25-30 people distributed in 5 locations around Europe, reporting to the Service Desk Lead as part of the Enabling Platforms and Shared Services department.

You'll be the first line of defence for our users, providing technical support and fostering a positive user experience.  With us you'll work alongside experienced professionals, gaining valuable skills in a tech environment.

This is an on site job with flexible hours. Business travel to one of our smaller offices may be expected from time to time.

What you'll do:

  • Provide first-line support for IT issues via tickets or in person

  • Resolve incidents and fulfill requests to minimize user downtime (e.g. passwords, software, access)

  • Help in triage incoming requests and escalating complex issues to senior team members.

  • Document troubleshooting steps and resolutions in our knowledge base to facilitate future problem-solving in our ticketing system.

  • Collaborate with other IT teams to ensure seamless end-user computing service delivery.

  • Participate in global and local IT projects to improve our customer experience and/automate recurring task.

  • Participate in ongoing training to enhance technical skills and stay updated on emerging technologies.

    Who you are:

    • Bachelor’s degree in Computer Science, Information Technology or related field.

    • 1+ years of experience in a technical support role or customer service environment.

    • Focus on delivering outstanding customer service.

    • Familiarity with both Apple and Windows operating systems and hardware (printer and videoconferencing support).

    • Desirable basic understanding of ITIL principles, incident management and request fulfilment.

    • Oriented to follow established procedures, e.g., first experiences with ITSM tooling like Assyst, Servicenow, Freshworks or similar.

    • Good problem-solving skills to determine the source of a problem and find a solution

    • Excellent English language skills, spoken and written. Local language in the country of application is a prerequisite for the role.

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