Ticketing Venue Configuration Coordinator

Vor 4 Tagen

Frankfurt am Main, Deutschland EURO2024 Vollzeit

**The job**:
The mission of Ticketing (TICK) is to maximize ticketing revenues and optimize attendance at all matches through a fair and transparent system, which provides value for money for all spectators in a safe and festive environment. There will be no ticket sales at outlets on-site in host cities; the ticketing team on-site will mainly focus on the troubleshooting of possible issues, the delivery of excellent customer service and the implementation of the mobile ticket project on the ground. EURO 2024 will be run with mobile ticket technology.

The
**Ticketing Venue Configuration Coordinator (M/F/d)** will be responsible for the implementation of ticketing operations within the stadium (including seat checks), signage and access flow verification (including support during match day operations). The Ticketing Venue Configuration Coordinator will support the Venue Ticketing Centre Coordinator in the implementation of Ticketing Centre operations and take over shifts at the Ticketing Centre(s) during expected peak times if needed.
- ** Start date**: 06.05.2024
- ** End date**: 31.07.2024

**Start and end date may still differ slightly.**
**_"Preferred venue(s)"_**
**).**

**Salary structure**:
With the following information, we would like to give you an insight into the general conditions and our salary ranges. The salaries we call are based on several criteria, including the project, general responsibility and the required set of skills. This includes the knowledge & skills already acquired in professional work experience as well as verifiable education in terms of a relevant degree or comparable qualification. Our positions are classified and remunerated according to the above criteria. Therefore, the monthly salary for the
**Coordinator**
**position** advised here is
** 4.000 € gross**. Please note that over
- or underpayment is possible depending on skills and specific experience. A bonus payment as a tournament bonus at the end of the employment is also possible.

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**List of relevant tasks & responsibilities**:
**Communication and cooperation**
- Collaborate closely with the Venue Ticketing Manager and Venue Ticketing Centre Coordinator
- Liaise between ticketing staff, the host city, the stadium operators and other UEFA projects such as Guest Management & Protocol (VIP), Media Services and Operations (MOPS), Safety & Security (SECU), Spectator Services (SPEC), Overlay & Technical Services (TECH) and Signage (SIGN)

**Training of other staff members and/or volunteers**
- Prepare the documentation used for the training of Ticketing Stadium Bowl volunteers
- Conduct the role specific training of the Ticketing Stadium Bowl volunteers
- Monitor the activity of volunteers and report any issues to the Volunteer Manager
- Support the Ticketing Centre Coordinator for training of Ticketing Centre volunteers if needed

***
**UEFA Mobile Ticketing and system knowledge**
- Become an expert of the UEFA Mobile Tickets app as trained by UEFA ticketing staff
- Must know how to troubleshoot mobile ticketing issues using the S360 & TIXnGO console systems as trained by UEFA ticketing staff

**Event-time responsibilities**
- Ensure correct implementation of the ticketing operations within the stadium bowl including seat checks and wayfinding signage between gates and seats, support preparation of ticketing stadium locations
- Implement match day operations in accordance with the ticketing operations plan
- Supervise match day stadium preparations and onsite troubleshooting in the stands
- Volunteer planning for match day stadium operations
- Support different ticketing activities as required: customer service, ticket check at security points, troubleshooting ticketing related issues in the stands and outside stadium
- Support with safety and security, spectators, and access control services
- Provide customer service for ticketing matters at different ticketing locations: Ticketing Centre, Ticket Info Point if required
- Taking over shifts at the Ticketing Centre(s) during expected peak times if needed

**Administration**
- Submit daily reports and debriefs according to the provided guidelines and deadlines to the Venue Ticketing Manager and Ticketing HQ Team
- Prepare post-tournament reports

**Requirements**:

- 1-2 years of experience in stadium operations (ideally ticketing, facility or technical background)
- Experience in major sports event or stadium operations as staff or as a volunteer
- Advanced in Microsoft Office and ability to familiarize with ICT systems quickly
- Full professional proficiency in English (oral and written)
- Organized, accuracy, service-oriented and resistant to stress, team player
- Experience working with ticketing software: troubleshooting ticket and spectator issues during games time

**Overall recruitment plan**:
**video interview with HR and the relevant project.**

Please note that du

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