Senior Specialist Customer Experience
vor 2 Monaten
**Your Tasks**:
- Close collaboration with international internal stakeholders (e.g. country CX and product teams, data privacy/legal-, HR- and Marketing team, etc.)
- Prioritization, assignment and execution of international CX projects
- Prioritization and assignment of international survey feature/change requests
- Providing clarifications, answering questions, and ensuring a shared understanding of the business requirements for CX Feedback Management Platform
- Defining actions for the Feedback Management Platform and assigning the actions to related stakeholders
- Supporting the execution, when it’s needed
**Your Profile**:
- Ideally Bachelor's or Master's degree with a focus on Customer Experience, Marketing, or Market/consumer research
- Experience in working with technical product teams
- Experience with the tools JIRA and Confluence.
- Good analytical skills / affinity for numbers
- Ideally, practical experience in the field of Customer Experience/Insights or Market Research or Marketing or Product Management
- Understanding of different data resources / data flows
- Knowledge on the data formats (JSON, CSV etc.)
- Communication skills: Effectively Collaborate with different Stakeholders
- Ability of gathering, analyzing and prioritizing the needs, business requirements
- Customer-Centric Mindset
- Ideally First practical experience in the field of Customer Experience/Insights, Market Research, Marketing
- Proactive approach to work
- Team player
- Fluent in English
**About Us**:
**Additional Benefits**:
**Job Infos**:
Location: München, Ingolstadt
MediaMarktSaturn Retail Group
Department: HQ - Customer Experience & Customer Care
Entrylevel: Professional Level
Type of Employement: Full Time
Working Hours: 37,5
Persona: Job Requisition HQ Employee
Recruiter: Veronika Meier
Recruiter: Veronika Meier
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