Senior Customer Quality and Complaint Specialist
vor 7 Monaten
As a Senior Customer Quality and Complaint Specialist at Infineon Technologies, you will be the crucial link between Infineon and its customers, ensuring their interests are met while driving product quality and customer satisfaction. Your role includes managing customer complaints, collaborating with various teams to drive product improvements, moderating problem-solving teams, and contributing to digitalization projects. With a focus on customer concerns, data analytics, and problem-solving methods, you'll play a pivotal role in enhancing quality and resolving customer issues. Join us in this dynamic role and make a significant impact on customer satisfaction and product quality.
**In your new role you will:
- Be the **point of contact for Customer Quality topics **, liaising with different areas within Infineon as the customer advocate to fulfil the interests of the customers and Infineon
- **Manage Customer Complaints (FARs) for designated customers respectively product lines within PSS **, playing the roles of Customer Interface, Complaint Manager and FAR Coordinator whenever applicable, to **drive proper problem resolution within the agreed target dates and according to customer and IFX process requirements**:
- **Liaise with Business Lines, FA Labs and Customer Quality teams **in different regions, **to drive product and process improvements, resolve customer issues and secure resources for the management **of FARs and other customer requests
- **Moderate Problem Solving (8D) teams **involving other functions within and outside of PSS, facilitating teams to solve problems, identify gaps and trigger improvements
- **Contribute to digitalization projects **, identifying processes where digitalization or artificial intelligence bring strong benefits in quality and speed.
- **Contribute **, whenever required, **to improvement projects focusing on Quality and Customer Satisfaction **, within the scope and milestones defined by the PSS Management team
You are able to quickly establish a successful cooperation and clarify areas of responsibility with your colleagues. You have the passion and the courage to develop new and creative ideas in your working area. You are personally committed to the customer's concerns and awards them ahigh priority and keep the customer informed appropriately, transparently, and regularly.
**You are best equipped for those tasks if you have:
- **At least 1 year of working experience in a quality related function **, ideally in semiconductors and their production
- **Capability to make decisions **in complex environments and under pressure
- Experience in **data analytics and managing quality of software is a strong plus**:
- **Knowledge **and **experience **in **problem solving methods, procedures and tools **(e.g. 8D, FMEA, 5why, etc.)
- **Experience in SAP, Tableau and MS Office **; knowledge of statistics tools such as **Minitab **is **well-desired**:
- **Mandatory business-fluent English **; **business-fluent German is a plus**
In our headquarters in Neubiberg near Munich, more than 6000 employees are working in research & development, several central functions, IT and many more.
**Driving decarbonization and digitalization. Together.**
**- Power & Sensor Systems (PSS) **drives leading-edge power management, sensing, and data transfer capabilities -**
Click here for more information about working at PSS with interesting employee and management insights and an overview with more #PSSDreamJobs.
**We are on a journey to create the best Infineon for everyone.**
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.
We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
Click here for more information about Diversity & Inclusion at Infineon.
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