Customer Service Manager
vor 1 Woche
Customer Service Manager - Medical Device
Hartmann Young is partnered with an established global organisation in diabetes care, seeking to grow the team in Germany with the addition of a Customer Service Manager, reporting to the Director of Quote to Cash International in Commercial Operations.
Lead Customer Service operations across EMEA.
Develop new solutions and enhance customer service process flows in partnership with internal IT and Customer Service teams.
Represent country and customer needs, ensuring new requirements are captured and implemented across systems (SAP, Salesforce), processes, and organisational structures.
Review and validate Customer Service Standard Operating Procedures.
Manage Customer Service performance against KPIs and other metrics.
Oversee master data governance and maintenance across functional teams.
Perform SOX controls and support SOX compliance audits with shared service partners when required.
Bachelors in Business or related discipline. Experienced project and people manager.
International cross-functional and customer facing work experience.
Experience in SAP management.
Resilient and hands-on, with keen problem solving skills.
Fluent in English, every other EU language is a plus.
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