Customer Service Manager
vor 4 Wochen
Customer Service Manager - Medical Device Hartmann Young is partnered with an established global organisation in diabetes care, seeking to grow the team in Germany with the addition of a Customer Service Manager, reporting to the Director of Quote to Cash International in Commercial Operations. The Role Lead Customer Service operations across EMEA. Develop new solutions and enhance customer service process flows in partnership with internal IT and Customer Service teams. Represent country and customer needs, ensuring new requirements are captured and implemented across systems (SAP, Salesforce), processes, and organisational structures. Review and validate Customer Service Standard Operating Procedures. Serve as the approval point for changes or exceptions within the established order-to-cash process. Manage Customer Service performance against KPIs and other metrics. Drive continuous improvement initiatives for the regional order-to-cash process. Oversee master data governance and maintenance across functional teams. Provide governance for EDI and DRC processes. Perform SOX controls and support SOX compliance audits with shared service partners when required. The Person Bachelors in Business or related discipline. Masters preferred. Experienced project and people manager. Working knowledge of order-to-cash / quote-to-cash process. International cross-functional and customer facing work experience. Experience in SAP management. Resilient and hands-on, with keen problem solving skills. Excellent communication. Fluent in English, every other EU language is a plus. If this sounds like you, reach out on ellen.stanton@hartmannyoung.com or apply directly below - we'd love to hear from you
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Customer Service Manager
vor 4 Wochen
Deutschland Hartmann Young VollzeitCustomer Service Manager - Medical Device Hartmann Young is partnered with an established global organisation in diabetes care, seeking to grow the team in Germany with the addition of a Customer Service Manager, reporting to the Director of Quote to Cash International in Commercial Operations. Lead Customer Service operations across EMEA. Develop new...
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Customer Service, English +
vor 3 Wochen
Deutschland Cipla VollzeitEnsure Customer Service and Order Entry processes, for German business by guaranteeing the operation of the flow of orders and the management and control of administrative related tasks for the proper functioning of the organization Order entry: hospitals, wholesaler and retail pharmacies. Discounts and pricing revision and alignment for orders ...
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Lead - Customer Service
vor 3 Wochen
Deutschland Cipla VollzeitJob Purpose: Ensure Customer Service and Order Entry processes, for German business by guaranteeing the operation of the flow of orders and the management and control of administrative related tasks for the proper functioning of the organization Key Accountabilities: 1.Order to cash & complaint management Order entry: hospitals, wholesaler and retail...
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Customer Service Representative
vor 3 Wochen
Deutschland PNO VollzeitPNO │ OPERATIONS CUSTOMER SERVICE AGENT PNO is the Nordic’s largest trailer rental company established in 1975. Our head office is in Copenhagen with local offices in Germany, Finland, Sweden, Denmark and Holland. Our purpose is to lead the transition to sustainable freight, and we believe PNO can be a key driver of change in the logistics industry. We...
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Evening Customer Service Centre Advisor
vor 3 Wochen
Deutschland PNO VollzeitCUSTOMER SERVICE AGENT Our purpose is to lead the transition to sustainable freight, and we believe PNO can be a key driver of change in the logistics industry. As our Customer Service Agent to strengthen our customer experience and operational excellence. You’ll be responsible for handling rental inquiries, providing high-quality service, and supporting...
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Support Assistant Customer Service
vor 3 Wochen
Deutschland Tintschl Unternehmensgruppe VollzeitFascination aviation - Ready to take off! For our long-standing business partner AIRBUS in Finkenwerder we are looking for you as a new employee of Tintschl Technik GmbH! Participate in and contribute to a high performing cross functional Customer Account Support Team and Customer Resolution Services Team Build and maintain strong customer satisfaction...
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Customer Support Specialist
vor 4 Wochen
Deutschland E-Solutions VollzeitWhat you do: First point of contact for customers. Manage issues via email on ticketing system (no calls) Handle inquiries via multiple channels. Support digital banking services. Build strong customer relationships. Contribute to improving customer experience and banking processes. Required Skills: Strong customer-service mindset. Fluent German + good...
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Customer Success Manager
vor 4 Wochen
Deutschland Propel VollzeitAre you a construction professional ready to take the next step into a customer-facing, technology-driven role? Our client is a high-growth SaaS company transforming construction management. Their platform automates on-site progress tracking, giving construction teams the tools to plan smarter, improve efficiency, and reduce delays — helping clients unlock...
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Construction Customer Success Manager
vor 1 Woche
Deutschland Buildots VollzeitBuildots is transforming construction management with AI and computer vision. Our AI-powered SaaS platform automates on-site progress tracking, giving construction teams the tools to plan smarter, improve efficiency, and cut costly delays by up to 50%. The $13 trillion construction industry has seen little disruption in the past 150 years. Deployed on...
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Customer Service Manager/in
vor 4 Wochen
Deutschland Studienkreis GmbH VollzeitAls Customer Success Manager*in (m/w/d) im Team Hybrid Nachhilfe gestaltest du aktiv die Zukunft der individuellen Lernförderung beim Studienkreis mit. Du übernimmst Verantwortung für die erfolgreiche Betreuung unserer Standorte und Franchise-Partner im Bereich der Hybrid-Nachhilfe - dem Wachstumsfeld, das Präsenz- und Online-Lernen auf innovative Weise...
