Customer Service Manager
Vor 7 Tagen
Customer Service Manager - Medical Device Hartmann Young is partnered with an established global organisation in diabetes care, seeking to grow the team in Germany with the addition of a Customer Service Manager, reporting to the Director of Quote to Cash International in Commercial Operations. The Role Lead Customer Service operations across EMEA. Develop new solutions and enhance customer service process flows in partnership with internal IT and Customer Service teams. Represent country and customer needs, ensuring new requirements are captured and implemented across systems (SAP, Salesforce), processes, and organisational structures. Review and validate Customer Service Standard Operating Procedures. Serve as the approval point for changes or exceptions within the established order-to-cash process. Manage Customer Service performance against KPIs and other metrics. Drive continuous improvement initiatives for the regional order-to-cash process. Oversee master data governance and maintenance across functional teams. Provide governance for EDI and DRC processes. Perform SOX controls and support SOX compliance audits with shared service partners when required. The Person Bachelors in Business or related discipline. Masters preferred. Experienced project and people manager. Working knowledge of order-to-cash / quote-to-cash process. International cross-functional and customer facing work experience. Experience in SAP management. Resilient and hands-on, with keen problem solving skills. Excellent communication. Fluent in English, every other EU language is a plus. If this sounds like you, reach out on ellen.stanton@hartmannyoung.com or apply directly below - we'd love to hear from you
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Customer Service Manager
Vor 7 Tagen
Deutschland Hartmann Young VollzeitCustomer Service Manager - Medical Device Hartmann Young is partnered with an established global organisation in diabetes care, seeking to grow the team in Germany with the addition of a Customer Service Manager, reporting to the Director of Quote to Cash International in Commercial Operations. Lead Customer Service operations across EMEA. Develop new...
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Customer Service Manager
vor 4 Wochen
Deutschland Hays Vollzeit 55.000 €Customer Service Manager (m/w/d) | Voll-Remote Du möchtest nicht nur Tickets bearbeiten, sondern echten Impact im Kundenservice schaffen? Dann ist diese Position genau das Richtige für dich! Unser Mandant ist ein wirtschaftlich stabiles, innovatives Unternehmen im Gesundheitswesen, das deutschlandweit agiert und Digitalisierung aktiv vorantreibt. In einem...
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Customer Service Representative
Vor 2 Tagen
Deutschland PNO VollzeitPNO │ OPERATIONS CUSTOMER SERVICE AGENT PNO is the Nordic’s largest trailer rental company established in 1975. Our head office is in Copenhagen with local offices in Germany, Finland, Sweden, Denmark and Holland. Our purpose is to lead the transition to sustainable freight, and we believe PNO can be a key driver of change in the logistics industry. We...
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Customer Service Manager
vor 4 Wochen
Deutschland Hays Vollzeit 55.000 €Customer Service Manager (m/w/d) | Voll-Remote Du möchtest nicht nur Tickets bearbeiten, sondern echten Impact im Kundenservice schaffen? Unser Mandant ist ein wirtschaftlich stabiles, innovatives Unternehmen im Gesundheitswesen, das deutschlandweit agiert und Digitalisierung aktiv vorantreibt. In einem modernen Umfeld mit Fokus auf Einkauf, Beratung und...
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Customer Support Manager
vor 2 Wochen
Deutschland Invesdor Vollzeit 40.000 € - 80.000 € pro JahrWe are looking for youAs Customer Support Manager at Invesdor, you will coordinate our support operations in the Netherlands. You'll work closely with the support teams in Germany and Finland to ensure investors receive quick, friendly, and professional assistance - and that all processes run smoothly. You play a key role in delivering an excellent customer...
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German Customer Service Representative
vor 1 Woche
Deutschland Bitunix VollzeitRole Overview The German Customer Service Representative (Tier 1) is responsible for delivering high-quality frontline support to Bitunix’s German-speaking users. This role focuses on handling general inquiries, providing accurate information about trading products and account services, and ensuring a professional, prompt, and empathetic customer...
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Customer Service Manager
vor 3 Wochen
Deutschland Workwise GmbH VollzeitÜber uns Über evia innovation GmbHWir sind ein branchenübergreifend tätiges IT-Systemhaus. Als Experten im Software-Bereich entwickeln und implementieren wir fortschrittliche Lösungen mit modernen Technologien. Unsere langjährige Erfahrung bei der erfolgreichen Durchführung komplexer Projekte macht uns zu einem anerkannten Partner für weltweit...
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Evening Customer Service Centre Advisor
Vor 2 Tagen
Deutschland PNO VollzeitCUSTOMER SERVICE AGENT Our purpose is to lead the transition to sustainable freight, and we believe PNO can be a key driver of change in the logistics industry. As our Customer Service Agent to strengthen our customer experience and operational excellence. You’ll be responsible for handling rental inquiries, providing high-quality service, and supporting...
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Service Manager
vor 3 Wochen
Deutschland Yuchai Equipment VollzeitAbout the company: Founded in 1951, Guangxi Yuchai Machinery Group Co., Ltd. is a diversified industrial group specializing in advanced power systems. With an annual revenue of over USD 10 billion , Yuchai has established itself as a technology-driven leader in the engine and equipment manufacturing industries, while continuously expanding into complementary...
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Part Time German Customer Service Administrator
vor 1 Woche
Deutschland Bitunix VollzeitRole Overview The German Customer Service Representative (Tier 1) is responsible for delivering high-quality frontline support to Bitunix’s German-speaking users. As a Tier 1 agent, you will manage foundational customer requests — including account assistance, Spot and Futures trading basics, and KYC support — while escalating complex technical or...
