Customer Service, English +
vor 1 Tag
Ensure Customer Service and Order Entry processes, for German business by guaranteeing the operation of the flow of orders and the management and control of administrative related tasks for the proper functioning of the organization
Order entry: hospitals, wholesaler and retail pharmacies.
Discounts and pricing revision and alignment for orders
Registration and updating of processed orders and data
Stock value loss compensation claims control and monitoring.
Track customer satisfaction metrics and initiate continuous improvement projects.
Customer Service Leadership
Lead and supervise customer service operations for pharmacies, wholesalers, and hospitals.
Permanent analysis and control of KPIs
Close collaboration with the sales force/ first point of contact for all OTC matters
Ensuring right master data creation through 3PL
Manage relationships with 3PL providers for warehousing and distribution.
Prepare rolling demand forecasts in collaboration with Sales & Marketing.
Analyze sales trends, seasonal patterns, and promotional plans to optimize inventory.
Regulatory & Quality Compliance
Ensure GDP, AMG, AMWHV, and EU-GMP compliance.
commercial training, e.g. as an industrial clerk (m/f/d) for wholesale and foreign trade or forwarding clerk (m/f/d)
Fluent written and spoken German – C-Level
a basic knowledge of English
Minimum 5 year experience in the customer service of a medium-sized company, in Pharma field mandatory.
service-oriented mindset ensures a professional approach to our customers
flexibility, diligence and a hands-on attitude and enjoy working with an efficient, motivated team
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