Evening Customer Service Centre Advisor
Vor 6 Tagen
CUSTOMER SERVICE AGENT
Our purpose is to lead the transition to sustainable freight, and we believe PNO can be a key driver of change in the logistics industry. As our Customer Service Agent to strengthen our customer experience and operational excellence. You’ll be responsible for handling rental inquiries, providing high-quality service, and supporting our teams and customers with day-to-day coordination tasks.
Perform customer service and administrative tasks, ensuring accuracy and efficiency in all processes.
Manage and update data in our systems to maintain smooth daily operations.
Monitor and work towards achieving customer service KPIs.
Represent PNO’s values in every interaction, bringing forward a mindset of professionalism and customer service excellence.
Experience in a service organization or with customer service ticket tools (e.g. Intercom, Freshdesk, HubSpot, ServiceNow, etc.).
Experience working with customer service KPIs.
Proficient in English and/or Swedish/Finnish/German(spoken and written).
Organized, with good project management and prioritization skills.
Strong administrative and computer skills (Excel, CRM tools, etc.).
Regular coaching from experienced leaders
To learn more about our recruitment process and how to prepare for interviews at PNO, visit our careers page:
We encourage you to view our videos before submitting your application. PNO is committed to providing employees with a work environment free of discrimination.
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