Head of Customer Support

vor 3 Wochen


Frankfurt am Main, Deutschland Avantgarde Experts Vollzeit
Wer im Vertrieb arbeiten möchte, ist bei uns an der richtigen Stelle Wir vermitteln bei attraktiven Kunden deutschlandweit Top-Jobs im Bereich Sales - gleich bewerben und mit AVANTGARDE Experts garantiert durchstarten

Für unseren Kunden, einen erfolgreichen Automobilclub in Frankfurt am Main, besetzen wir folgende Position in unbefristeter Festanstellung:

Head of Customer Support (m/w/d)

DEIN AUFGABENPROFIL

Führung des stetig wachsenden und ca. 90-köpfigen Customer Support-Teams mit ca. acht Direct Reports
Innovation und Umstrukturierung interner Kundenservice-Prozesse zur Effizienzsteigerung
Stetiges Vorantreiben der Digitalisierung in diversen Abläufen (bspw. durch Einführung der KI)
Übernahme von operativen Tätigkeiten
Enge Zusammenarbeit sowie direkte Berichtslinie an die Geschäftsleitung

DEIN QUALIFIKATIONSPROFIL

Abgeschlossene Berufsausbildung oder abgeschlossenes Studium
Ab 10 Jahren Erfahrung im Bereich Customer Service
Minimum fünf Jahre Führungserfahrung - u.a. in der Führung von Führungskräften
Ausgeprägte Kundenorientierung und Problemlösungsfindung
Fähigkeit zum effizienten Change Management
Empathie sowie Durchsetzungsvermögen bei der Führung großer Teams
Exzellente Deutschkenntnisse in Wort und Schrift

BENEFITS

Firmenwagen sowie ausreichende Mitarbeiterparkplätze
39h/Woche und 30 Tage Urlaub
Nach der Probezeit maximal 1 Tag Home-Office pro Woche
Betriebliche Altersvorsorge
Vermögenswirksame Leistungen
Kostenlose Mitgliedschaft
Essenszuschuss
Sicherer Arbeitsplatz bei einem Traditionsunternehmen

INTERESSIERT?

Dann freuen wir uns über eine aussagekräftige Bewerbung inkl. Gehaltsvorstellung und frühestem Eintrittstermin über unser Onlineportal.

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