Customer Support and Logistics Assistant

vor 3 Wochen

Frankfurt Am Main, Deutschland SDA Recruitment Vollzeit

**Salary 24.8k - 26.6k**

To provide first class customer service to internal and external customers, always putting the customer first.

Always displays a positive attitude and strives to use all feedback as a benefit to the department and organisation.

**Role Accountabilities**:

- Understands the company mission and vision as well as the departmental strategy.
- Deliver high level of customer support both written and verbally - all aspects of customer support enquiries to be covered**.**:

- Able to plan projects and keep motivated to complete them within the required timescale.
- Offer Pre-sales and post-sales advice when the opportunity arises.
- Reply to all enquiries within 48 working hours.
- Use of relevant software to manage customer information, as well other computer music packages.
- Constantly strives to exceed customers’ expectations and deliver excellence.
- Develop customer and product support with ideas being submitted to your line manager.
- Contribute ideas and information to all departments - challenge the norm.
- To complete any other activities as requested by your line manager or the Regional Customer Service Manager
- Ensure all sales leads (opportunities) are forwarded to the relevant Store/Dealer.
- Attends staff and team meetings when required.
- Always displays a positive attitude.
- Build relationships with other LSUs in Europe.
- Ensures all the customer queues are up to date and customers are responded to in a timely fashion.
- Provision of instructions for use for end customers and, in individual cases, for specialist dealers
- Support in incoming and outgoing logistics for spare parts, repairs (including the recording of the devices in the in-house repair recording system), sample and exhibition goods, new and B-goods, delivery, and transport queries
- Auxiliary work for activities at events in the house such as product demonstrations or at external events such as Musikmesse
- Support of the other in-house departments such as order processing or marketing with technical or operating requests for our products.
- Sale and disposition of spare parts including ordering and stocking of the warehouses including the EDP technical processing
- Answering and coordinating support requests
- Support of the other in-house departments such as order processing or marketing with inquiries about our products or required spare parts
- Creating invoices
- Recording of incoming repairs in the in-house repair management system as well as their EDP-technical processing
- Preparation of return receipts
- Processing of returns of both sales products and spare parts
- Creating credits
- Support in shipping the service devices: packaging and their online recording
- Incoming and outgoing logistics for spare parts, repairs, samples, and exhibition goods, new and B-goods, incorrect deliveries, transport damage
- Responsibility for allocating equipment to be stored to the appropriate storage locations
- Handling of loaned equipment in compliance with process specifications
- Order picking of spare parts and sales products
- Disposition and registration of outgoing goods with the respective forwarding agent
- Ordering the collection of returned goods
- Warehousing for shipping materials
- Control and classification of returns
- Supporting other in-house departments such as order processing
- Fluent in German and English

**Communication and Reporting**
- Communicates with clarity both internally and externally. An excellent verbal and written communicator.
- Provides accurate information both internally and externally.
- Attend, participate, and contribute in a positive manner to all meetings.
- Actively involved in helping to make changes to improve the service offered.
- Understands and adopts the guidelines in the Company Handbook.
- Exceptional organisation skills and ability to prioritise tasks and plan.
- Re-acting and responding to product support and customer enquiries
- Reporting and analysis of data.
- Selling techniques to be used with all pre-sales/post sales/add-on sales advice.
- Teamwork and collaboration with everyone.
- Supporting an internal multi functioning/multi-tasking Customer support team.
- Supporting field sales team and Store Staff.
- Develops relationships and communicates with all customers, customer support team, Product Specialists and Service Team.
- Maintains a professional approach to all aspects of the role.
- Understand the daily sales figure and supply chain process throughout the business.

Must Haves
- This role is based in Germany needs to be fluent in German and with some knowledge of English.
- 1. Living near Russelsheim
- 2. Car owner
- 3. Availability to work 100% in the office
- 4. Part-time role

**Salary**: 28,887.00€ - 30,970.00€ per year

Ability to commute/relocate:

- 65428 Rüsselsheim am Main: Reliably commute or planning to relocate before starting work (required)

Work Location: In person

  • Customer and Logistics Support

    vor 2 Wochen

    Frankfurt Am Main, Deutschland Roland Europe Group Ltd Vollzeit

    **CUSTOMER AND LOGISTICS SUPPORT** JOB OUTLINE: **Based**: Office-based, 5 days a week in Russelsheim **Reports to**:Engineering Manager **Working hours**: Part-time hours, 11 am - 2 pm every day **THE COMPANY**: **Roland Europe Group Ltd** Roland is a world leader in the design, manufacture and distribution of electronic musical instruments including;...

  • Customer and Logistics Support

    vor 13 Stunden

    Frankfurt am Main, Hessen, Deutschland Roland Europe Group Ltd Vollzeit

    CUSTOMER AND LOGISTICS SUPPORTJOB OUTLINE:Based: Office-based, 5 days a week in RusselsheimReports to:Engineering ManagerWorking hours: Part-time hours, 11 am - 2 pm every dayTHE COMPANY:Roland Europe Group LtdRoland is a world leader in the design, manufacture and distribution of electronic musical instruments including; keyboards & synthesisers, guitar...

  • Team Assistant

    Vor 2 Tagen

    Frankfurt am Main, Deutschland Carousel Logistics Vollzeit

    **Join Our Team at Carousel Logistics - Team Assistant / Office Manager** At Carousel Logistics, we're seeking a dynamic and organized **Team Assistant / Office Manager** to join our team in Frankfurt. We're a global time critical logistics company with a passion for delivering top-notch services to our clients. If you're looking for a role that combines...

  • Broadcast Logistics Assistant

    vor 3 Wochen

    Frankfurt am Main, Deutschland EURO2024 Vollzeit

    **The job**: UEFA is the Host Broadcaster of the EURO 2024 tournament. The International Broadcast Centre (IBC) is the hub of all broadcast operations at every major international sporting event. It houses the core broadcast operations and personnel and provides the focal point for all television and radio operations. The IBC serves as the headquarters of...

  • Apprentice (M/F/d) As a Forwarding and Logistics

    vor 1 Woche

    Frankfurt am Main, Deutschland Ceva Logistics Vollzeit

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL._ - We believe that our employees are the key to our success. We want to engage...

  • Apprentice (M/F/d) As a Forwarding and Logistics

    Vor 2 Tagen

    Frankfurt am Main, Deutschland Ceva Logistics Vollzeit

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL._ - We believe that our employees are the key to our success. We want to engage...

  • Venue Logistics Assistant

    vor 3 Wochen

    Frankfurt am Main, Deutschland EURO2024 Vollzeit

    **The job**: The mission of the venue logistics (VLOG) project is to provide staff support services at the EURO 2024 venues. These services include setting up all working areas, managing venue offices and overseeing general staff needs such as office materials, petty cash, and staff break stations. Trained and supported onsite by the Venue Logistics Manager...

  • Customer Service Assistant

    vor 3 Wochen

    Frankfurt Am Main, Deutschland EG Group Vollzeit

    **Role**: Customer Service Assistant **Location**: Maiden Hall, LU4 8DL **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...

  • Team Assistant Accounting and Customer Service

    vor 2 Monaten

    Frankfurt Am Main, Deutschland ME Events Group Vollzeit

    For more than 50 years, Linguarama Spracheninstitut GmbH has been conducting language courses for business learners and professionals from companies operating worldwide. With 17 training centres in Europe, Linguarama offers comprehensive language and communication training in the global market For our office in Leipzig we are looking for a **TEAM...

  • Customer Service Support Expert

    vor 2 Monaten

    Frankfurt Am Main, Deutschland vPOOL Logistics GmbH Vollzeit

    vPOOL Logistics GmbH - Am Kreisel 7, Wörnitz - 40 Stunden Du nimmst als Customer Service Support Expert nur Telefonanrufe entgegen? Wir bei vPOOL glauben, dass Du so viel mehr kannst. Als derjenige, der die Kunden tagtäglich unterstützt, bist Du der Erste, der Verbesserungspotenziale erkennt. Erkenntnisse, die zu einem reibungsloseren Betriebsablauf...

  • Director Technical Support and Customer Success

    vor 4 Wochen

    Frankfurt am Main, Deutschland HERE Technologies Vollzeit

    What's the role? We are seeking a P&L experienced leader to elevate our Technical Support (TS) and Customer Success (CS) organization into a world-class platform software support center. This leadership role is pivotal in delivering post-sales implementation and support for all HERE products and services in the EMEA region. Additionally, this...

  • Staff Logistics Assistant

    vor 2 Wochen

    Frankfurt am Main, Deutschland EURO2024 Vollzeit

    **The job**: The **Staff Logistics Assistant (M/F/d)** supports the Staff Logistics Manager in all EURO 2024 staff accommodation related topics. Now that most of the hotels have been contracted, the purpose of the role is to prepare and coordinate the operations of the EURO 2024 staff hotels. In total, approximately 3’500 staff members will need to be...

  • Logistics Specialist Frankfurt

    vor 2 Monaten

    Frankfurt am Main, Deutschland The Church of Jesus Christ of Latter-day Saints Vollzeit

    This temporary position (12 months) supports members to keep their covenants and to gather Israel by supporting the logistics in providing Church materials to members and friends in Europe. - Process administrative tasks, particularly to organize shipping documentation and communicate with customers, as well as internal and external partners. - Coordinate...

  • Team Assistant Accounting and Customer Service

    vor 7 Stunden

    Frankfurt am Main, Hessen, Deutschland ME Events Group Vollzeit

    For more than 50 years, Linguarama Spracheninstitut GmbH has been conducting language courses for business learners and professionals from companies operating worldwide. With 17 training centres in Europe, Linguarama offers comprehensive language and communication training in the global marketFor our office in Leipzig we are looking for aTEAM...

  • Logistics Coordinator

    vor 2 Wochen

    Frankfurt am Main, Deutschland Axon Vollzeit

    **Join Axon and be a Force for Good.**: At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and...

  • Administrative Assistant

    Vor 3 Tagen

    Frankfurt am Main, Deutschland ZS Associates Vollzeit

    Frankfurt, Germany - Germany - Support Services - Administrative Support - 17799 **ZS** is a place where passion changes lives. As a management consulting and technology firm focused on transforming global healthcare and beyond, our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping...

  • Project Assistant Sales Europe

    vor 2 Monaten

    Frankfurt am Main, Deutschland DHL Vollzeit

    DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air / ocean / ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL (DPDHL) Group, the world’s leading logistics provider with operations in over 220...

  • Sales Assistant

    vor 2 Monaten

    Frankfurt am Main, Deutschland Manpower Vollzeit

    Sales Assistant (gn) **You are looking for a new job?**: For our client in **Frankfurt **we are looking for a **Sales Assistant (gn)** within the framework of temporary employment. **Our offer to you**: With Manpower personnel services, there are no costs for you. You can expect absolute discretion and compliance with any blocking notices. Before signing...

  • Staff Logistics Assistant

    vor 14 Stunden

    Frankfurt am Main, Hessen, Deutschland EURO2024 Vollzeit

    The job:The Staff Logistics Assistant (M/F/d) supports the Staff Logistics Manager in all EURO 2024 staff accommodation related topics. Now that most of the hotels have been contracted, the purpose of the role is to prepare and coordinate the operations of the EURO 2024 staff hotels. In total, approximately 3'500 staff members will need to be accommodated in...

  • Logistics Planner EMEA

    vor 3 Stunden

    Frankfurt am Main, Hessen, Deutschland Envirotainer GmbH Vollzeit

    Envirotainer is a Swedish company that has been specializing in the development and rental of refrigerated containers for the transportation of biotechnological and pharmaceutical products for over 35 years. As a world leader in secure cold chain logistics, Envirotainer employs over 400 people and serves more than 400 global customers worldwide....