Customer Support Manager

vor 3 Wochen

Hamburg, Deutschland exmox GmbH Vollzeit

We are a Hamburg-based mobile marketing agency and have developed an innovative business model that focuses on rewarding users for testing and engaging with our clients' apps.

We are now looking for a new talent to join our German-speaking Customer Support team - you Join our growing team and help shape the future of performance marketing.

Tasks
  • You are the first point of contact for our users when they create a ticket in our Zendesk ticket system
  • No phone calls, no live chat - communication with our users takes place exclusively via email
  • You are attentive and ensure that users comply with internal guidelines
  • In addition to answering tickets, you are in contact with other internal teams to clarify technical questions or pass on important feedback from customers
  • You maintain an overview of processes and structures in Support and are happy to make suggestions on how we can improve
  • You can support us between 30-40 hours per week
Requirements
  • Ideally, you already have experience in customer service or have proven your good intuition for people and situations in your previous activities
  • You are communicative
  • You are enthusiastic about mobile games and online topics
  • You like to contribute to the success of your team
  • You have experience in working with helpdesks such as Zendesk (not a must, but a plus)
  • You are an English native speaker
Benefits
  • Work Life Balance

We value rest and work life balance, we offer you 30 days of paid vacation days

  • Commuter Benefits

We provide you with public transportation tickets

  • Professional Development

We support you in deepening your skills and provide you an annual education budget of 1.500€

  • Workation

Combine Vacation with work: we offer annual workation opportunities

  • Gym membership - Wellpass

With Wellpass you can use more than 7000 Spas/ Gyms/ etc. in Germany

  • Catering

We offer monthly team lunches, daily fruits and vegetables and every beverage you could wish for

  • Flexibility

Benefit from flexible working hours and working from home

  • Diversity

We are an international team of talented people with different cultural backgrounds

  • Fun and Games

We have a big socializing area to make room for having relaxing activities within the working day

  • Desk Setup

Wherever you work, we will provide you with your workspace utensils

Please note: this is not a remote only position, we offer you a flexible hybrid model here in Hamburg, Germany - working from home on Mondays & Fridays, coming to the office on Tuesday, Wednesday & Thursday :)

We’re just at the beginning of what's possible. We'd love to welcome you aboard our team.

This fits your ideas exactly or you're still unsure if it's really the right fit? Feel free to contact Julia and together we will find out. :)

  • Technical Customer Support Manager

    Vor 2 Tagen

    Hamburg, Hamburg, Deutschland AdDefend Vollzeit

    Komm in unser internationales Team und unterstütze uns als Technical Customer Support Manager (m/w/d). Du brennst für Online Marketing, hast Spaß an der Kommunikation mit Kunden, liebst es aber auch, analytisch Performances zu optimieren? Dann haben wir eine Position für Dich, die diese beiden Bereiche perfekt vereintAls unser Technical Customer Support...

  • Junior Customer Support Manager

    vor 2 Wochen

    Hamburg, Deutschland XING Vollzeit

    Die NEW WORK SE engagiert sich für eine bessere Arbeitswelt. Mit starken Marken wie XING und kununu und dem größten Talente-Pool in D-A-CH tritt sie an, der wichtigste Recruiting-Partner im deutschsprachigen Raum zu sein. Sie bringt Kandidat:innen und Unternehmen zusammen, damit Berufstätige ein zufriedeneres Jobleben führen und Firmen durch die...

  • Customer Support Officer

    vor 2 Monaten

    Hamburg, Deutschland ChartWorld Group Vollzeit

    **Your tasks**: - Register and manage cases effectively within prescribed KPIs in CRM tool Salesforce - Support customers with chart loading issues - Provide assistance to existing customers with Chart Sales & quotations - Manage software registration/ activation - Update and manage the FAQ/ Knowledge base and monitor PAYS position reporting - Work closely...

  • Junior Customer Support Manager

    Vor 2 Tagen

    Hamburg, Hamburg, Deutschland XING Vollzeit

    Über uns Die NEW WORK SE engagiert sich für eine bessere Arbeitswelt. Mit starken Marken wie XING und kununu und dem größten Talente-Pool in D-A-CH tritt sie an, der wichtigste Recruiting-Partner im deutschsprachigen Raum zu sein. Sie bringt Kandidat:innen und Unternehmen zusammen, damit Berufstätige ein zufriedeneres Jobleben führen und Firmen durch...

  • Junior Customer Support Manager

    Vor 3 Tagen

    Hamburg, Deutschland XING Vollzeit

    Über unsDie NEW WORK SE engagiert sich für eine bessere Arbeitswelt. Mit starken Marken wie XING und kununu und dem größten Talente-Pool in D-A-CH tritt sie an, der wichtigste Recruiting-Partner im deutschsprachigen Raum zu sein. Sie bringt Kandidat:innen und Unternehmen zusammen, damit Berufstätige ein zufriedeneres Jobleben führen und Firmen durch...

  • Support Delivery Manager

    Vor 2 Tagen

    Hamburg, Hamburg, Deutschland NetApp Vollzeit

    Title: Support Delivery Manager Location: US About NetApp We are a team of tech enthusiasts who love what we do. We create our own path, seize opportunities, and tackle each challenge with a fresh perspective. Collaboration is key - we know the importance of seeking help, working together, and partnering with bright minds. Diversity and openness are at our...

  • Customer Support

    Vor 2 Tagen

    Hamburg, Hamburg, Deutschland OMR Vollzeit

    **OMR****HAMBURG (HYBRID)****VOLLZEIT****JUNIOR ****01/02/2024**Das OMR Festival ist das Event für die Digitalbranche. Nächster Termin: Der 07. und 08. Mai 2024 in den Hamburger Messehallen. Bei dem Event für Besucher*innen ist das Team vom Customer Support die erste Anlaufstelle für sämtliche Fragen rund um das OMR Festival: vom Ticketkauf, über die...

  • Junior Customer Support Manager

    Vor 3 Tagen

    Hamburg, Hamburg, Deutschland XING Vollzeit

    Die NEW WORK SE engagiert sich für eine bessere Arbeitswelt. Mit starken Marken wie XING und kununu und dem größten Talente-Pool in D-A-CH tritt sie an, der wichtigste Recruiting-Partner im deutschsprachigen Raum zu sein. Sie bringt Kandidat:innen und Unternehmen zusammen, damit Berufstätige ein zufriedeneres Jobleben führen und Firmen durch die...

  • Junior Customer Support Manager

    Vor 2 Tagen

    Hamburg, Hamburg, Deutschland XING Vollzeit

    Die NEW WORK SE engagiert sich für eine bessere Arbeitswelt. Mit starken Marken wie XING und kununu und dem größten Talente-Pool in D-A-CH tritt sie an, der wichtigste Recruiting-Partner im deutschsprachigen Raum zu sein. Sie bringt Kandidat:innen und Unternehmen zusammen, damit Berufstätige ein zufriedeneres Jobleben führen und Firmen durch die...

  • Customer Service Manager

    vor 3 Wochen

    Hamburg, Deutschland IDAIR GmbH Vollzeit

    Deliver exceptional services to our VVIP In-Service fleet. Plan, organize and manage assigned clients in overseeing and coordinating the in-service support of active fleet after delivery of VVIP IFE and CMS programs. Ensure that customer requirements are fulfilled on time, on budget and on quality. Manage customer inquiries (i.e. repair events with...

  • Customer Service Manager

    vor 2 Wochen

    Hamburg, Deutschland IDAIR GmbH Vollzeit

    Deliver exceptional services to our VVIP In-Service fleet. Plan, organize and manage assigned clients in overseeing and coordinating the in-service support of active fleet after delivery of VVIP IFE and CMS programs. Ensure that customer requirements are fulfilled on time, on budget and on quality. Manage customer inquiries (i.e. repair events with...

  • Customer Service Manager

    Vor 3 Tagen

    Hamburg, Hamburg, Deutschland IDAIR GmbH Vollzeit

    Deliver exceptional services to our VVIP In-Service fleet. Plan, organize and manage assigned clients in overseeing and coordinating the in-service support of active fleet after delivery of VVIP IFE and CMS programs. Ensure that customer requirements are fulfilled on time, on budget and on quality. Manage customer inquiries (i.e. repair events with...

  • R&d Customer Support Specialist

    vor 2 Monaten

    Hamburg, Deutschland Barry Callebaut Vollzeit

    R&D Customer Support Specialist ( temp for 1 year) **Location**:Hamburg, HH, DE, 20539At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the...

  • Customer Service Manager

    vor 2 Monaten

    Hamburg, Deutschland IDAIR GmbH Vollzeit

    Tasks Deliver exceptional services to our VVIP In-Service fleet. Plan, organize and manage assigned clients in overseeing and coordinating the in-service support of active fleet after delivery of VVIP IFE and CMS programs. Ensure that customer requirements are fulfilled on time, on budget and on quality. Manage customer inquiries (i.e. repair events...

  • Customer Support Manager

    Vor 2 Tagen

    Hamburg, Hamburg, Deutschland exmox GmbH Vollzeit

    We are a Hamburg-based mobile marketing agency and have developed an innovative business model that focuses on rewarding users for testing and engaging with our clients' apps.We are now looking for a new talent to join our German-speaking Customer Support team - you Join our growing team and help shape the future of performance marketing.TasksYou are the...

  • Customer Support Specialist

    vor 2 Wochen

    Hamburg, Deutschland ApoQlar Vollzeit

    **About Apoqlar** ApoQlar is transforming the practice, experience, learning, and sharing of medicine with VSI HoloMedicine®, a certified mixed reality platform leveraging Microsoft HoloLens hardware. Our mission is to enhance patient outcomes, empower clinical professionals, and educate the next generation of medical practitioners. The VSI HoloMedicine®...

  • Customer Support Specialist

    vor 2 Monaten

    Hamburg, Deutschland apoqlar Vollzeit

    **About Apoqlar** ApoQlar is transforming the practice, experience, learning, and sharing of medicine with VSI HoloMedicine®, a certified mixed reality platform leveraging Microsoft HoloLens hardware. Our mission is to enhance patient outcomes, empower clinical professionals, and educate the next generation of medical practitioners. The VSI HoloMedicine®...

  • Customer Support Manager

    Vor 3 Tagen

    Hamburg, Hamburg, Deutschland exmox GmbH Vollzeit

    We are a Hamburg-based mobile marketing agency and have developed an innovative business model that focuses on rewarding users for testing and engaging with our clients' apps.We are now looking for a new talent to join our German-speaking Customer Support team - you Join our growing team and help shape the future of performance marketing.TasksYou are the...

  • Customer Support Specialist

    Vor 3 Tagen

    Hamburg, Hamburg, Deutschland apoqlar Vollzeit

    About Apoqlar ApoQlar is transforming the practice, experience, learning, and sharing of medicine with VSI HoloMedicine, a certified mixed reality platform leveraging Microsoft HoloLens hardware. Our mission is to enhance patient outcomes, empower clinical professionals, and educate the next generation of medical practitioners. The VSI HoloMedicine is FDA...

  • Customer Success Manager

    vor 2 Wochen

    Hamburg, Hamburg, Deutschland Appinio Vollzeit

    Allow us to introduce ourselves Hello there We're Appinio, the fastest (and coolest) market research platform. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make better data-driven decisions. We started out in Hamburg back in 2014 but we're now humbled to call the world our playground, with over...