Customer Service Manager
vor 1 Woche
Deliver exceptional services to our VVIP In-Service fleet. Plan, organize and manage assigned clients in overseeing and coordinating the in-service support of active fleet after delivery of VVIP IFE and CMS programs. Ensure that customer requirements are fulfilled on time, on budget and on quality.
Manage customer inquiries (i.e. repair events with suppliers - warranty and non-warranty, media related issues, etc.) for in-service aircraft Commercially responsible for after sales business (revenue/costs/profit) Calculate and prepare the quote according to requirements (repair, exchange, sales) Other tasks as required and assigned, collaboration in projects and manage internal stakeholders Proactively manage obsolescence campaign Capture, process and report customer feedback internally Customer visits Maintain close relation to suppliers in terms of material availability (lead time, modification status, obsolescence, interchangeability, documentation, etc.) ContactTobias Kurre
Director Program Management and Customer Service
IDAIR GmbH
Experienced Customer Service Managers make a difference - be part of the IDAIR team
Bachelor's or master's degree in business administration, industrial engineering or related field Aviation and/or Supply Chain experience favorable Proven stakeholder management skills, working with a cross-functional team Flexibility to travel fluent English, German a plus Proven experience MS Office, JIRA Good knowledge of program and project management methods, agile frameworks, good knowledge of techniques for planning, monitoring and controlling programs Ability to manage high expectations and demands from VVIP clients, high customer centric attitude Good understanding of the procurement process including negotiation with third parties Proven experience in Customer Service Management 5+ years’ experience in a commercial IFE integration, aircraft completion / modification or comparable-
Customer Service Manager
vor 2 Monaten
Hamburg, Deutschland IDAIR GmbH VollzeitTasks Deliver exceptional services to our VVIP In-Service fleet. Plan, organize and manage assigned clients in overseeing and coordinating the in-service support of active fleet after delivery of VVIP IFE and CMS programs. Ensure that customer requirements are fulfilled on time, on budget and on quality. Manage customer inquiries (i.e. repair events...
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Customer Service Manager
vor 2 Monaten
Hamburg, Deutschland Remazing GmbH Vollzeitâ®â¯Junior Customer Success Manager - Kundenbetreuung / Account Management / B2B (m/w/d) Über das Unternehmen Wir sind führender internationaler Anbieter von Agentur Services und Softwarelösungen für Brands auf Amazon und anderen E-Commerce-Marktplätzen.
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Customer Service Manager
Vor 7 Tagen
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Customer Service Manager
vor 2 Wochen
Hamburg, Hamburg, Deutschland XING Marketing Solutions VollzeitWir, die XING Marketing Solutions GmbH, sind eine Tochter der New Work SE und verantwortlich für die Werbevermarktung von XING.Das Customer Success Team verantwortet die Umsetzung der Medienkampagnen unserer Geschäftskunden. Die Kundenbetreuung erfolgt hierbei im engen Austausch mit den Account Managern, die – genau wie das Customer Success Team – Teil...
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Customer Service Manager
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vor 3 Wochen
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vor 2 Wochen
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Customer Success Manager
vor 2 Monaten
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