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Technical Customer Support Manager

vor 3 Monaten


Hamburg, Hamburg, Deutschland AdDefend Vollzeit

Komm in unser internationales Team und unterstütze uns als Technical Customer Support Manager (m/w/d). Du brennst für Online Marketing, hast Spaß an der Kommunikation mit Kunden, liebst es aber auch, analytisch Performances zu optimieren? Dann haben wir eine Position für Dich, die diese beiden Bereiche perfekt vereint

Als unser Technical Customer Support Manager (m/w/d) wirst du die Qualitätssicherung für unsere Kunden unterstützen. Was das bedeutet? Du bildest eine wichtige Schnittstelle in der Kommunikation mit unseren Kunden und Partnern (aus dem Bereich Online-Publishing) und analysierst Performances auf unserem Dashboard. Auch die Steuerung von Online-Kampagnen unserer Netzwerkpartner und die eigenständige Konfiguration von Werbebannern liegen in deinem Aufgabenbereich. Zudem wirst du dein technisches Know-how in HTML, CSS und JavaScript einsetzen. Dabei wirst du umfassend vom Team unterstützt.

Das erwartet Dich:
  • Eine unbefristete Vollzeitstelle (Remote Work möglich)
  • Freiraum zum eigenverantwortlichen Arbeiten
  • Ein angenehmes Arbeitsklima in einem internationalen Team
  • Flache Hierarchien und direkte Zusammenarbeit mit der Geschäftsführung
  • Ein spannendes vielfältiges Aufgabenfeld in der Welt des Online Marketings
  • Ein dynamisches und innovatives Arbeitsfeld, das sich mit den neuesten und interessantesten Themen der Online Marketing-Welt befasst
  • Regelmäßige Team Events
Zu deinen Aufgaben zählt:
  • Qualitätssicherung für unsere Kunden
  • Analyse von Performances über unser Dashboard
  • Technische Konfiguration von Werbepositionen
  • Aufbereitung von technischen Anfragen bezüglich der Integration unserer Produkte und eigenständiges Lösen von kleineren Problemen
  • Selbstständige Konfiguration von Werbebanner-Layouts (wir zeigen dir wie)
  • Kommunikation zu technischen Themen mit unseren Kunden (auf Deutsch und Englisch)
  • Entwicklung und Präsentation von Integrationsstrategien für unsere Kunden
  • Steuerung der Online-Kampagnen unserer Netzwerkpartner
  • Regelmäßiges Update unserer Publisher Excel-Dokumente
Das erwarten wir von Dir:
  • Sicherer Umgang mit Gmail, Excel, Word und klassischen Internet-Anwendungen
  • Routine in MS Office (vor allem Excel)
  • Basic-Know-how in HTML, CSS und JavaScript
  • Gute Deutsch- und Englisch-Kenntnisse
  • Ganzheitliches, analytisches Denken und ein strukturiertes Vorgehen
  • Organisationsgeschick und einen guten Überblick im Umgang mit Zahlen
  • Eine schnelle Auffassungsgabe
  • Erste Erfahrung im Projektmanagement und in der technischen Kundenberatung und -betreuung, idealerweise rund um Digitales/Online Marketing (gerne auch Quer- und Berufseinsteiger:innen)

Über uns: AdDefend ist Experte für die Unterstützung von Publishern und Werbetreibenden im Umgang mit Adblocker, Private Mode und Cookieless Usern. Unser Team in Hamburg zeichnet sich durch langjährige Erfahrung im Aufbau hochkomplexer Systeme aus, kommt aus der digitalen Werbewelt und hat großen Spaß daran, kundenindividuelle Lösungen zu entwickeln und darauf basierend neue Produkte aufzubauen. AdDefend wächst weiter – bist Du dabei?