Customer Technical Support Specialist
vor 3 Wochen
OptiSigns is committed to building a "customer-obsessed” culture, prioritizing exceptional service and proactive problem-solving to exceed client expectations. As a global leader in digital signage, we empower businesses to create dynamic, interactive visual displays that enhance customer engagement. If you’re passionate about delivering outstanding technical support and thrive in a client-centric environment, we invite you to join our growing European team in Munich, Germany.
As a Customer Technical Support Specialist at OptiSigns, you will be at the frontline of ensuring that clients experience seamless integration and support across our SaaS digital signage platform. This hands-on role focuses on troubleshooting network connectivity (WiFi and hotspots), configuring user settings, and guiding clients through the onboarding process. You'll work with a variety of platforms, including Windows, Android, Raspberry Pi, and Linux, addressing hardware and software issues while maintaining a high standard of support that reflects our dedication to quality.
- Customer-Centric Technical Support: Resolve technical issues with a focus on network connectivity, device settings, and diagnostics for hardware and software issues across Windows, Apple, Android, and Linux operating systems
- Client Onboarding & Training: Support new customers through the onboarding process, ensuring they can fully leverage OptiSigns’ digital signage capabilities
- Efficient Ticket Management: Triage and address support tickets effectively, meeting a daily target of 25 closed tickets and ensuring resolutions within a 3-day timeframe
- Clear Communication: Explain technical solutions clearly to non-technical users, maintaining a customer satisfaction target of 92%
- Cross-Departmental Collaboration: Work closely with Product and Sales teams to troubleshoot complex issues, ensuring comprehensive support that addresses all client needs
- 2-5 Years of Technical Experience
- Technical Proficiency: Expertise in troubleshooting network connectivity issues (WiFi, hotspots) and adjusting user settings across diverse operating systems (Windows, Android, Raspberry Pi, Linux)
- Experience with SaaS and Digital Signage: Background in a technical support role, especially in SaaS or digital signage environments, is highly desirable
- Prioritization Skills: Ability to manage a high volume of support tickets with efficiency and accuracy
- Certifications: CompTIA, Network+, or other relevant certifications are beneficial
- Interpersonal Skills: Strong ability to communicate technical concepts to non-technical audiences, fostering understanding and confidence in clients
- Commitment to Excellence: Dedication to continuous improvement in customer support, including proactive training and development opportunities for the support team
- First 3 Months: Onboarding Training in Houston, Texas
- European Travel: Quarterly company-paid travel to industry events and client meetings across Europe
Why Join OptiSigns?
At OptiSigns, we believe in building long-term relationships with our clients, ensuring they receive reliable, effective support every step of the way. Our team’s dedication to quality and proactive support has been instrumental in our success, and we’re looking for talented individuals who share this commitment to join us in shaping the future of digital signage.
If you’re a technically skilled, customer-focused professional ready to grow with a leader in digital signage, apply today to join the OptiSigns team
-
Customer Technical Support Specialist
vor 4 Wochen
Munich, Bayern, Deutschland OptiSigns Inc. VollzeitAt OptiSigns, we're dedicated to delivering exceptional customer service and support for our digital signage solutions. As a Customer Technical Support Specialist, you'll play a crucial role in ensuring our clients receive seamless integration and support across our platform.Key ResponsibilitiesTechnical Support: Resolve technical issues with a focus on...
-
Technical Customer Application Specialist
vor 4 Wochen
Munich, Bayern, Deutschland Application Service Engineering VollzeitTechnical Customer Application SpecialistWe are seeking a highly motivated and technically skilled Technical Customer Application Specialist to support the integration of our state-of-the-art automotive imaging radar technology into the next generation of vehicles.Key Responsibilities:Provide technical support to key automotive customers on complex technical...
-
Software Customer Support Specialist
vor 4 Wochen
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitAbout the RoleWe are seeking a highly skilled Software Customer Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our Customer Service team, you will be responsible for providing advanced technical support and consulting services to our customers.Key ResponsibilitiesProvide technical support to customers via email,...
-
Customer Technical Support Specialist
vor 4 Wochen
Munich, Deutschland OptiSigns Inc. VollzeitOptiSigns is committed to building a “customer-obsessed” culture, prioritizing exceptional service and proactive problem-solving to exceed client expectations. As a global leader in digital signage, we empower businesses to create dynamic, interactive visual displays that enhance customer engagement. If you’re passionate about delivering outstanding...
-
Technical Support Specialist at Attc.io
vor 5 Monaten
Munich, Deutschland ATTC Vollzeit**Technical Support Specialist at ATTC.IO** Be part of ATTC.IO’s mission to revolutionize urban spaces with AI! We’re looking for a Technical Support Specialist to provide top-tier support to clients and staff, ensuring smooth operations. **Position**: Technical Support Specialist **Location**: Munich **Salary**: Starting at €65,000...
-
Software Technical Support Specialist
vor 4 Wochen
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitJob Title: Software Technical Support SpecialistJob Summary: We are seeking a skilled Software Technical Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our support team, you will provide exceptional technical support to our customers, ensuring their successful use of our software solutions.Key...
-
Software Technical Support Specialist
vor 4 Wochen
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitSoftware Technical Support SpecialistAre you a problem-solver with a passion for delivering exceptional customer experiences? As a Software Technical Support Specialist at Siemens Industry Software GmbH, you will be the central point of contact for our growing user base, providing support services across multiple products through various channels.Key...
-
Technical Support Specialist
vor 4 Wochen
Munich, Bayern, Deutschland Pixida VollzeitWe are seeking a highly skilled Technical Support Specialist to join our international team at Pixida. As an IT Infrastructure Integration Engineer, you will play a key role in the integration of our identity access management (IAM) IT system for one of our premium automotive partners. Your primary responsibility will be to provide proactive analysis and...
-
Technical Support Specialist
vor 4 Wochen
Munich, Bayern, Deutschland ACCRETECH VollzeitAt ACCRETECH, we are seeking a highly skilled Technical Support Specialist to join our team in Munich. As a key member of our Technical Support Team, you will be responsible for providing expert support for our high-quality production equipment used in the semiconductor industry.Key Responsibilities:Installation, maintenance, and support of CMP...
-
Software Customer Support Specialist
vor 4 Wochen
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitJob Title: Software Customer Support SpecialistAbout the Role:We are seeking a highly skilled Software Customer Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our growing user base.Key...
-
Customer Support Specialist
vor 1 Monat
Munich, Bayern, Deutschland Tulip Interfaces Inc VollzeitAbout the RoleTulip Interfaces Inc is seeking a skilled Customer Support Specialist to join our team. As a frontline contact for customers, you will provide timely, accurate, and complete responses to inquiries, educate customers on our product, usage, and features, and diagnose, troubleshoot, and resolve technical issues.Key ResponsibilitiesAct as the...
-
Customer Support Specialist
vor 6 Monaten
Munich, Deutschland LeanIX Jobs VollzeitLeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with Enterprise Architecture Management. We are looking for a** Customer Support Specialist **who will help evaluate and support agents based customer's request to support. As part of the Customer...
-
Customer Support Specialist
vor 4 Wochen
Munich, Bayern, Deutschland ACCRETECH VollzeitAt ACCRETECH, we are seeking a highly skilled Customer Support Specialist to join our team in Munich, Germany.About the Role:You will be the primary point of contact for our customers, providing expert technical support and guidance on our innovative product lines.Key Responsibilities:Installation, maintenance, and application support of CMP (Chemical...
-
Software Customer Support Specialist
vor 4 Wochen
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitSoftware Customer Support SpecialistSupplyframe, recently acquired by Siemens AG, is the leading Design-to-Source Intelligence platform for the global electronics value chain. As a Software Customer Support Specialist, you will be part of our growing team in the EMEA region, providing excellent support services to our growing client base. Your primary...
-
IT Support Specialist in Customer Loyalty Team
vor 4 Wochen
Munich, Bayern, Deutschland Robert Bosch GmbH VollzeitIT Support Specialist in Customer Loyalty TeamRobert Bosch GmbH is seeking a highly motivated and detail-oriented IT Support Specialist to join our Customer Loyalty Team.The ideal candidate will have a strong background in IT and excellent communication skills.Key ResponsibilitiesProvide technical support to the Customer Loyalty TeamAssist in the daily IT...
-
Technical Support Specialist
vor 3 Wochen
Munich, Bayern, Deutschland ELP Consult Ltd. VollzeitJob Title: Sales EngineerJob DescriptionWe are seeking a highly skilled Sales Engineer to join our team at ELP Consult Ltd. The successful candidate will be responsible for providing technical support and product training to clients, as well as collaborating with the internal sales team to synchronize on projects and reseller business information.Key...
-
Customer Support Specialist
vor 4 Wochen
Munich, Bayern, Deutschland DEFACTO GmbH VollzeitWe are seeking a highly skilled Customer Support Specialist to join our team at DEFACTO GmbH. As a Customer Support Specialist, you will be responsible for providing exceptional written and spoken customer support in Polish and English language.About the RoleThis is a full-time position that requires a strong communicator with excellent written and spoken...
-
Munich, Bayern, Deutschland Technical University of Munich VollzeitTechnical IT Support Specialist for Software DevelopmentWe are seeking a highly motivated technical assistant to support our team in software development, maintenance, and IT-related tasks. This role is ideal for students interested in technology and willing to work 12 hours a week.The successful candidate will be responsible for the following key tasks:Main...
-
Technical Support Specialist
vor 4 Wochen
Munich, Bayern, Deutschland ELP Consult Ltd. VollzeitJob Title: Sales EngineerJob Summary: We are seeking a highly skilled Sales Engineer to join our team at ELP Consult Ltd. As a Sales Engineer, you will be responsible for providing technical support to regional resellers and end-users, delivering product training and demos, and collaborating with the internal sales engineering team.Key...
-
Munich, Bayern, Deutschland ELP Consult Ltd. Vollzeit**Company Overview:** ELP Consult Ltd. is a leading provider of innovative solutions in the field of telecommunication technology.We are seeking an experienced Technical Support Specialist to join our team in Munich, Germany. The successful candidate will be responsible for providing timely and professional technical support to regional resellers and...