Haier Europe Technical Support Specialist

Vor 2 Tagen


Munich, Bayern, Deutschland Haier Europe Vollzeit

As a key member of the Nahui Team at Haier Europe, we are seeking an experienced Technical Support Specialist to join our German team. This exciting opportunity offers a chance to contribute to the development of our business and leadership objectives in the region.

We are looking for an individual who embodies the core values of Haier's attitude: entrepreneurship and innovation, zero distance to consumers, and IoT & Ecosystem thinking. A true change agent with an agile approach, you will thrive in a hypercollaborative environment that breaks silos and creates an open ecosystem.

The primary goal of this role is to provide technical advice and resolutions over the phone and ticketing system to customers, including field technicians, installers, home, and business installing or operating Haier Energy systems.

Key Responsibilities:
  • Attend to incoming service queries online and on the phone relating to technical product or PV system issues;
  • Provide technical support during installation, commissioning, and operation of solar PV projects;
  • Work with the monitoring platform to troubleshoot problems with customers and offer solutions;
  • Assist and support the sales team with customers;
  • Conduct maintenance analysis on a customer's solar system;
  • Maintain accurate upkeep and documentation of support activities within the service ticketing database;
  • Escala
  • Work with cross-functional peers to ensure the best level of customer service is provided;

This role requires a strong background in technical or engineering-related fields, such as Power Engineering, Electrical Engineering, or Electronics, with a minimum of 2 years' experience working in the solar industry. Experience and knowledge of renewables or specifically inverters would be highly advantageous but not essential.

You will possess excellent interpersonal and communication skills along with a 'can-do' attitude and desire to develop and grow within a fast-moving global company. Fluency in German is essential, and a good working knowledge of English is required. Additional languages would be an advantage.

The salary for this role is approximately €55,000 - €65,000 per year, depending on experience. This is an office-based position, but you may be required to travel throughout the DACH region for trainings, meetings, and exhibitions.



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