Senior Technical Support Specialist

vor 7 Monaten

Munich, Deutschland PTC Inc. Vollzeit

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

**Industrial IoT Technical Support Engineer (f/m/d)**
- Germany, Munich _

**Looking for a new challenge where you contribute to our customers’ digital transformation journeys?**
**You’ve found it**

Do you want to **change **the way we create our new interconnected world?

Are you **passionate **to drive the future of innovation?

If you’re curious, collaborative, and motivated, then **PTC **is looking for you

**Your Team**:

- You will work as a member of a global team providing support to PTC’s customers and business partners for the Kepware product family.

**Your Impact**:

- As a member of our global support organization, you will be collaborating with support colleagues worldwide in providing world-class technical support to all clients.
- You will work closely with R&D, services, and account teams to ensure all issues are handled effectively to meet sales and services goals.

**Your Day-To-Day**:

- You will help customers in their digital transformation journeys (aka Industrial IoT, Smart Factories, etc.).
- You will tackle multiple issues in parallel and solve complex technical issues.
- You are comfortable in a technical environment and are able to discuss complex product behavior/features with customers and possess a demonstrated ability to analyze and solve problems.
- You will create and publish knowledge articles for re-use by customers and PTC employees.

**Your Skills and Knowledge**:

- You have strong verbal and written communication skills in English.
- You have objective, concise and customer facing communication skills.
- You have a desire to learn new soft and technology skills and to coach, mentor and train colleagues across the company.
- You have experience working with hardware sensors, devices, machines, or industrial PLC’s and their respective network communication protocols.
- You have an understanding of machine communication protocols and web services development including use of a REST API.

**Other skills that are beneficial for this position**:

- You have knowledge of Oracle, MSSQL, PostgreSQL RDBMS, or ANSI SQL; non-SQL DBs like InfluxDB, Cassandra
- You have a knowledge of storage networking/cloud computing.
- You have programming experience in at least one language: Java, JavaScript and/or other Web-related development technologies (HTML5, CSS, PHP, etc).
- You have experience in Microsoft Windows operating systems.
- You have additional language skills in German, French, Romanian, or other European languages.
- You have experience providing support or customer service through a community or another social-based channels.
- You have experience working with technically diverse teams.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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