Customer Success Manager
vor 2 Monaten
Join our client XO Life as their new Customer Success Manager
Customer Success Manager (m/f/d) at XO Life
Do you want to work for one of the leading Digital Health Startups in Germany and Europe? XO Life builds the best global patient companion platform for patients and pharma and medtech companies in everyday care. We are recognized as a top Digital Health Startup and one of the top 10 digital newcomers of the German economy by the German Federal Ministry of Economics and Technology.
What do we look for?
We are recruiting for a Customer Success Manager to onboard our pharmaceutical clients to our SaaS solution and ensure their needs are met. The ideal candidate is organized, client-oriented, and experienced in customer success or account management.
What are your responsibilities?
- Act as the primary point of contact for our pharmaceutical clients, ensuring their successful onboarding and continued satisfaction with our SaaS solutions
- Develop and execute customer success plans tailored to client goals and objectives
- Foster strong relationships with key stakeholders to drive product adoption and client retention
- Monitor customer health metrics and proactively address any issues to ensure optimal platform usage and customer satisfaction
- Conduct regular check-ins and business reviews with clients to understand their needs and provide relevant insights and recommendations
- Collaborate with the product, sales, and support teams to relay customer feedback and ensure alignment with customer needs
- Develop and deliver training materials and resources to help clients maximize the value of our platform
- Track and report on customer success metrics, such as usage rates, retention rates, and customer satisfaction scores
- Stay up-to-date with industry trends and best practices to continuously improve our customer success strategies
What is your background?
- Proven experience in customer success, account management, or a similar client-facing role, preferably in the SaaS or digital health industry
- Understanding of the pharmaceutical industry and its unique challenges and requirements
- Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships our pharma clients
- Demonstrated ability to manage multiple client accounts and projects simultaneously, with strong organizational and time management skills
- Fluent in German and English (our work language is English but a lot of our clients speak German)
- Education: The ideal candidate holds a degree in Business, Marketing, Health Sciences, or a related field
- Well-structured, organized and hands-on work approach
- Resident in and right to work in the EU
Benefits of Working at XO Life
- We are remote-first, but are based in Germany, with great internal work structure, trustful work environment and fast communication
- 28 paid vacation days and flexible working hours
- We welcome people from all around the world and promote diversity with currently more than 11 different nationalities
- We organize special one-week team events twice a year at different spots in Europe where everyone is invited to have fun together
- We pay very competitive salaries and you benefit from different perks such as a Mac laptop and Apple working set-up, as well as a personal development budget
If you think you'd make a great Customer Success Manager at XO Life, please apply below and join us in our mission to improve the lives of millions of patients globally
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