Aktuelle Jobs im Zusammenhang mit Customer Success Strategist - Düsseldorf, Nordrhein-Westfalen - Cognigy

  • Customer Success Strategist

    vor 2 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland The Stepstone Group Vollzeit

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  • Customer Success Manager

    vor 1 Monat

    Düsseldorf, Nordrhein-Westfalen, Deutschland Cognigy Vollzeit

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  • Customer Success Manager

    vor 1 Monat

    Düsseldorf, Nordrhein-Westfalen, Deutschland Cognigy Vollzeit

    About CognigyCognigy is a market leader in Conversational AI, empowering enterprises to deliver exceptional customer experiences through our cutting-edge technology. Our low-code platform, enhanced with Generative AI, enables businesses to rapidly respond to market changes and exceed customer expectations.Job SummaryWe are seeking a highly skilled Customer...

  • Customer Success Manager

    vor 4 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Cognigy Vollzeit

    About CognigyCognigy, a pioneering force in Conversational AI, empowers enterprise contact centers to deliver exceptional customer experiences, boost agent satisfaction, and rapidly adapt to market changes. Our cutting-edge, low-code Conversational AI platform, enhanced with Generative AI, offers next-gen customer service solutions like Conversational IVR,...

  • Customer Success Manager

    vor 4 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Cognigy Vollzeit

    About CognigyCognigy, a pioneering force in Conversational AI, empowers enterprise contact centers to deliver exceptional customer experiences, boost agent satisfaction, and rapidly adapt to market changes. Our cutting-edge, low-code Conversational AI platform, enhanced with Generative AI, offers next-gen customer service solutions like Conversational IVR,...

  • Customer Success Manager

    vor 4 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland The Stepstone Group Vollzeit

    JobbeschreibungWir suchen einen erfahrenen Customer Success Manager, der unsere bestehenden Kunden für Appcast berät und weiterentwickelt. Du wirst Teil unseres Teams in der Abteilung "Performance Advertising / Appcast" und bist für die strategische Weiterentwicklung unserer Kunden verantwortlich.Deine Aufgaben Du berätst unsere Kunden für Appcast und...

  • Customer Success Manager

    vor 4 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland The Stepstone Group Vollzeit

    JobbeschreibungWir suchen einen erfahrenen Customer Success Manager, der unsere bestehenden Kunden für Appcast berät und weiterentwickelt. Du wirst Teil unseres Teams in der Abteilung "Performance Advertising / Appcast" und bist für die strategische Weiterentwicklung unserer Kunden verantwortlich.Deine Aufgaben Du berätst unsere Kunden für Appcast und...

  • Customer Success Manager

    vor 3 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland The Stepstone Group Vollzeit

    JobbeschreibungWir suchen einen erfahrenen Customer Success Manager, der unsere bestehenden Kunden für Appcast berät und weiterentwickelt. Du wirst Teil unseres Teams in der Abteilung "Performance Advertising / Appcast" und bist für die strategische Weiterentwicklung unserer Kunden verantwortlich.Deine Aufgaben Du berätst unsere Kunden für Appcast und...

  • Customer Success Manager

    vor 3 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland The Stepstone Group Vollzeit

    JobbeschreibungWir suchen einen erfahrenen Customer Success Manager, der unsere bestehenden Kunden für Appcast berät und weiterentwickelt. Du wirst Teil unseres Teams in der Abteilung "Performance Advertising / Appcast" und bist für die strategische Weiterentwicklung unserer Kunden verantwortlich.Deine Aufgaben Du berätst unsere Kunden für Appcast und...

  • Customer Success Manager

    vor 2 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Cognigy Vollzeit

    About CognigyCognigy is a market leader in Conversational AI, empowering enterprises to deliver exceptional customer experiences through our cutting-edge technology. Our low-code platform, enhanced with Generative AI, enables businesses to rapidly respond to market changes and improve agent satisfaction.As a Customer Success Manager, you will play a crucial...

  • Lead Category Strategist

    vor 3 Monaten

    Düsseldorf, Nordrhein-Westfalen, Deutschland Picnic Vollzeit

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  • Lead Category Strategist

    vor 4 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Picnic Vollzeit

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  • Customer Success Manager:in

    vor 4 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Pick & Pack 24 GmbH Vollzeit

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  • Customer Success Manager:in

    vor 4 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Pick & Pack 24 GmbH Vollzeit

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  • Customer Success Manager

    vor 1 Monat

    Düsseldorf, Nordrhein-Westfalen, Deutschland Pick & Pack 24 GmbH Vollzeit

    Über unsWir sind ein dynamisches Logistikunternehmen, das sich auf innovative Lösungen und flexible Dienstleistungen spezialisiert hat. Als Teil unseres Teams wirst du eine wichtige Rolle bei der Gestaltung unserer Kundenbeziehungen spielen.Deine AufgabenDu bist der erste Ansprechpartner für unsere B2B-Kunden und bist für deren Anfragen, Bestellungen und...

  • Customer Success Manager

    vor 1 Monat

    Düsseldorf, Nordrhein-Westfalen, Deutschland Pick & Pack 24 GmbH Vollzeit

    Über unsWir sind ein dynamisches Logistikunternehmen, das sich auf innovative Lösungen und flexible Dienstleistungen spezialisiert hat. Als Teil unseres Teams wirst du eine wichtige Rolle bei der Gestaltung unserer Kundenbeziehungen spielen.Deine AufgabenDu bist der erste Ansprechpartner für unsere B2B-Kunden und bist für deren Anfragen, Bestellungen und...

  • Customer Success Manager

    vor 1 Monat

    Düsseldorf, Nordrhein-Westfalen, Deutschland Pick & Pack 24 GmbH Vollzeit

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  • Customer Success Manager

    vor 1 Monat

    Düsseldorf, Nordrhein-Westfalen, Deutschland Pick & Pack 24 GmbH Vollzeit

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  • Strategist (w/m/d) - Global Team Blue Germany

    vor 3 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Global Team Blue Germany Vollzeit

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  • Strategist (w/m/d) - Global Team Blue Germany

    vor 3 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Global Team Blue Germany Vollzeit

    Job DescriptionGlobal Team Blue Germany is seeking a highly skilled Strategist (w/m/d) to join our team in Düsseldorf. As a Strategist, you will be responsible for developing and implementing marketing and communication strategies to drive business growth and success.Key ResponsibilitiesDevelop and implement marketing and communication strategies to drive...

Customer Success Strategist

vor 2 Monaten

Düsseldorf, Nordrhein-Westfalen, Deutschland Cognigy Vollzeit
About Cognigy

Cognigy, a market leader in Conversational AI, Powers Up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes. Our low-code Conversational AI platform, enhanced with Generative AI, offers next-gen customer service with solutions like Conversational IVR, Smart Self-Service, and Agent + Assist. Cognigy gives enterprises all they need to deliver always-on, personalized experiences at scale on voice and chat, on any channel.

Our skilled #CognigyCrew are the people behind our cutting-edge technology and we are now looking for more talented people to join our global team.

**Why You'll Love Working at Cognigy**

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.

We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always It's no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts:

**Team, Trust, Transparency, Technology**

**Your New Role**

Seize the opportunity to become a catalyst for outcomes, driving unparalleled value in the cutting-edge landscape of enterprise AI software. Your expertise will guide the strategic implementation of Cognigy's technology, directly linking every customer interaction to measurable business success. As the architect of business value, you'll manage customer health, devise value-centric sales strategies, and synchronize seamlessly with cross-functional teams to ensure clients not only realize but also maximize the potent benefits of their investment. The success of your customers is your passion and motivation

  • Leverage your extensive experience with enterprise software solutions to guide customers in strategically utilizing Cognigy's technology, thereby enhancing the value of their investment through innovative AI use cases.
  • Expertly identify customer needs through structured discovery processes and ensure the timely coordination and implementation of solutions.
  • Provide authoritative assessments and advice on our solutions, engaging in detailed technical discussions to elucidate the impact and value of technical features.
  • A master in the art of high-level dialogue as you engage directly with enterprise executives, articulating the strategic business value of our solutions and influencing top-tier decision-makers to drive transformational change within their organizations.
  • Define and track customer success metrics, using data to inform strategies and report on the value delivered to the customer and the business.
  • Design and implement effective customer retention strategies, including regular executive business reviews and customized engagement plans to minimize churn.
  • Craft compelling sales proposals for products and services, strategically aligning them with customer goals and negotiating terms that benefit both the customer and our company.
  • Encourage and facilitate the development of customer advocates through case studies, testimonials, and referrals, contributing to the company's market reputation and growth.
  • Work in close synergy with sales and technical teams to drive customer loyalty and satisfaction, ensuring a cohesive approach to long-term customer success.

**Requirements**

**About You**

  • At least 5 years of experience in the software industry as a Customer Success Manager, with a proven track record of driving measurable business outcomes for customers, such as increased retention rates and product adoption.
  • A deep understanding of what constitutes strategic business value in the software industry, including familiarity with industry benchmarks and the ability to guide customers in setting and achieving ROI-driven objectives
  • Exceptional communication skills, both written and oral, with the ability to articulate complex solutions clearly to customers. Must be adept at building rapport and fostering collaborative relationships.
  • Empathetic to customer needs with the ability to employ a user-centric approach to ensure a seamless customer experience.
  • An analytical and structured approach to problem-solving, with experience using CRM platforms, Customer Success tools and data analysis software to prioritize and track value-driving activities.
  • Openness to travel up to 30% of the time within Europe, including preparedness for occasional international conferences or meetings.
  • A robust understanding of business and IT processes, particularly SaaS models, with a keen eye for identifying opportunities for process optimization.
  • Fluency in German and English is essential
  • A personal alignment with our company's values and culture, contributing positively to our work environment.
  • Motivated individual with a genuine interest in AI technology who is passionate about seeing AI used to generate business outcomes.

**Growth Potential**

At Cognigy we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience.

**Benefits**

**Life at Cognigy: What We Offer You**

We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include:

  • Attractive and performance-oriented salary
  • Company Pension Scheme
  • 25 days paid leave, plus 5 floating days, plus public holidays
  • Unique opportunity to help build and shape the company, with little hierarchy
  • Flexible working options
  • Colleague recognition, reward and celebration events
  • Global Employee Assistance Program
  • ClassPass membership, giving you access to a variety of fitness and wellness experiences
  • Ongoing learning and development opportunities, including LinkedIn Learning
  • One paid 'Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
  • Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more

Equal Opportunity Employer Statement: Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.