Customer Success Manager, EMEA

vor 3 Wochen

Munich, Bayern, Deutschland nTopology Vollzeit

About us:

At nTopology, we are passionate about building next-generation engineering solutions. We enable the most innovative engineering companies in the world to transform how they develop, test, and manufacture better products faster. Our software has been used to engineer mission-critical satellites, deliver stronger and lighter medical implants for patients in need, and allow engineers to create complex, high-performance products never before possible. And our technology enables companies to fully utilize advanced manufacturing methods like 3D Printing.

If a fast-paced, collaborative and high-performing environment excites you, we'd love for you to join us. We are looking to add smart ambitious teammates who are passionate about problem-solving and passionate about technology.

Does this sound like you?

Responsibilities
Help drive retention and growth among our customers by understanding their business and technical needs in order to achieve their desired outcomes
Serve as the main point of contact to customers and ensure that they can effectively leverage our product and supporting resources to achieve their goals
Partner with Sales to ensure a seamless customer experience from the sales to customer success handoff through renewal
Develop clear and comprehensive material for customer kickoffs and training plans to support customers' onboarding process
Lead execution of required customer engagement activities such as success customer kickoffs, success criteria development, EBRs, and product feedback sessions
Evaluate customer value by documenting ROI/business results gained from using nTopology applications
Proactively engage customers on new areas of opportunity, including new applications, projects or workflows where nTopology can serve as a solution
Support Sales in identifying risk and opportunity across accounts
Serve as an expert to your customers as it relates to nTopology platform and industry best practices
Collaborate with technical teams in order to get answers and feedback to customers' advanced or complex questions/requests
Leverage tools and automation in order to track and manage customer health and establish required touchpoints with customers
Represent voice of customer initiatives, including providing actionable customer feedback to the Product team

Minimum Requirements
B.A. or B.S. required
Previous experience in a Customer Success, Account Management role or other like-role
Passionate about working with customers, and motivated by helping customers achieve business results
Strong understanding of engineering software or experience in a technical environment
Strong analytical skills, with the ability to translate data into insights. Experience with Excel preferred
Exceptional communication skills (written and verbal), highly organized, collaborative and detail oriented
Strong PowerPoint and Presentation skills
Empathetic towards customers and colleagues, with the desire to achieve a common goal.
Results-driven mentality, with a bias for speed and action
Comfortable in a startup environment where people move quickly and wear many hats in a dynamic setting

Desired Experience
STEM degree such as mechanical engineering
Engineering and CAD software such as Solidworks, Catia, Abaqus, Ansys, Matlab, etc.
Project management experience and familiarity with Jira, Trello, or Asana preferred
Working knowledge of additive manufacturing and other advanced manufacturing techniques

nTopology focuses on Software. Their company has offices in New York City and New York. They have a mid-size team that's between employees. To date, nTopology has raised $31.625M of funding; their latest round was closed on November 2021 at a valuation of $400M.
You can view their website at or find them on Twitter and LinkedIn.

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