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Praktikant Customer Support

vor 3 Monaten


Munich, Bayern, Deutschland BMW Group Vollzeit

GLEICH NORMAL MITARBEITEN IST NUR WOANDERS NICHT NORMAL.

TEILE DEINE LEIDENSCHAFT.

Erfolg ist Teamarbeit. Nur wenn Expert:innen ihr Fachwissen und ihre Begeisterung teilen, entsteht ein Workflow, in dem Ideen fließen. Das nennen wir Innovationskultur. Deshalb geben wir Studierenden bei uns nicht nur die Gelegenheit zum Zuhören, sondern vor allem auch zum Mitreden und Weiterdenken.

Wir, die BMW Group, bieten dir ein spannendes und abwechslungsreiches Praktikum im Bereich Customer Support der BMW Motorrad. Unser Team verantwortet das gesamte After Sales Geschäft bestehend aus den Bestandteilen Service & Teilen, Systemen & Prozessen, Technik & Kundenbetreuung, Trainings in der Handelsorganisation sowie vielfältige Projektthemen für BMW Motorrad Deutschland.

Was erwartet dich?

Ansprechpartner hinsichtlich individueller Themen für die Händler und Niederlassungen in ganz Deutschland. Priorisierung und Zuteilung eingehender Händleranfragen und -Bestellungen. Erheben von marktrelevanten Informationen bspw. zum Thema Kundenzufriedenheit. Entwickeln von Maßnahmen und Handlungsempfehlungen auf Basis gewonnener Erkenntnisse. Reporting verschiedener Absatzzahlen im Bereich Aftersales. Planung, Durchführung und Organisation von Workshops und Tagungen. Erstellung von Präsentationen sowie Erarbeitung von Trainings und Seminarunterlagen.

Was bringst du mit?

Zweite Hälfte Diplom-/Bachelorstudiengang oder Masterstudium. Sehr sicherer Umgang mit MS Office. Flexibilität, Organisationsgeschick sowie Kommunikationsstärke und Teamfähigkeit. Interesse an den Themen Handel, Aftersales und Kundenorientierung. Affinität zum Motorrad(-fahren), sowie Begeisterung für die Marke BMW Motorrad. Deutschkenntnisse auf C2 Level.

Was bieten wir dir?

Umfassendes Mentoring & Onboarding. Persönliche & fachliche Weiterentwicklung. Flexible Arbeitszeiten. Mobilarbeit. Attraktive Vergütung. Apartments für Studierende (nach Verfügbarkeit & nur am Standort München). Und vieles mehr siehe .