Aktuelle Jobs im Zusammenhang mit Head of Strategy and Operations, Global Support Operations - Berlin - Wolt
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Head of Credit Operations
vor 3 Monaten
Berlin, Deutschland Engie Mobisol GmbH VollzeitRequisition ID: 30690- Location: Berlin, DE**Job Title**:Head of Credit Operations **Department**:Global Customer Finance **Reporting Line**:Head of Customer Finance **Location**:Any EEA country of operation or Berlin (Germany) This position involves an estimated 30% to 40% business travel to other EEA countries of operation as well as occasional travel...
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Head of Strategy and Operations
vor 1 Woche
Berlin, Berlin, Deutschland Wolt VollzeitWolt is renowned for its customer-centric approach and exceptional support experience. We prioritize speed, locality, and personalization, with local customer support in every country we operate in, and a team of over 3 real humans answering customers and partners in their native language. Our success hinges on delivering outstanding customer support, making...
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Head of Credit Operations
vor 1 Woche
Berlin, Berlin, Deutschland ENGIE VollzeitJob OverviewThe Head of Credit Operations plays a pivotal role in advancing ENGIE's Customer Finance function through strategic leadership and operational excellence. This senior manager is responsible for developing and managing credit operations, driving financial services strategy, and motivating a high-performing team.Key ResponsibilitiesCredit...
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Head of Credit Operations
vor 1 Woche
Berlin, Berlin, Deutschland ENGIE VollzeitJob OverviewThe Head of Credit Operations plays a pivotal role in advancing ENGIE's Customer Finance function through strategic leadership and operational excellence. This senior manager is responsible for developing and managing credit operations, driving financial services strategy, and motivating a high-performing team.Key ResponsibilitiesCredit...
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Head of Credit Operations
vor 3 Monaten
Berlin, Deutschland ENGIE VollzeitJob Title: Head of Credit Operations Department: Global Customer Finance Reporting Line: Head of Customer Finance Location: Any EEA country of operation or Berlin (Germany) This position involves an estimated 30% to 40% business travel to other EEA countries of operation as well as occasional travel for department or functional workshops or...
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Director of Global Operations Strategy
vor 4 Wochen
Berlin, Berlin, Deutschland Wolt VollzeitWolt prides itself on its commitment to customer satisfaction and exceptional support services. We operate with speed, locality, and a personal touch, ensuring that our customers receive assistance from real people in their native languages across all our markets. Our success hinges on our ability to deliver outstanding real-time support to our customers. ...
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Director of Global Operations Strategy
vor 4 Wochen
Berlin, Berlin, Deutschland Wolt VollzeitAbout Wolt Wolt is renowned for its dedication to customer satisfaction and exceptional support services. Our approach is fast, localized, and personalized, with real human support available in every market we operate. We believe that our license to operate hinges on our ability to serve our customers brilliantly, and we are committed to delivering the best...
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Director of Global Operations Strategy
vor 4 Wochen
Berlin, Berlin, Deutschland Wolt VollzeitWolt prides itself on its dedication to customer satisfaction and exceptional support services. Our approach is fast, localized, and personalized: we provide local customer support in every market we operate in, with a team of real professionals available to assist customers and partners in their native languages. Our commitment to serving our customers is...
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Operations and Strategy Lead
vor 1 Woche
Berlin, Berlin, Deutschland Wolt VollzeitWolt is renowned for its customer-centric approach and exceptional support experience. We prioritize speed, locality, and personalization, with local customer support in every country we operate in, and a team of over 3 real humans answering customers and partners in their native language. Our success hinges on delivering outstanding customer support, and...
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Senior Associate, Finance
vor 1 Monat
Berlin, Deutschland Wolt VollzeitJob DescriptionWe are seeking an experienced Senior Associate, Finance & Strategy to join our team that supports the Operations and Quality global function. Operations and Quality is responsible for our global courier operations, support operations as well as trust & safety. The function ensures we have the right courier supply balance, improves efficiency...
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Head of Global Controlling Operations
vor 1 Monat
Berlin, Berlin, Deutschland KWS Berlin GmbH VollzeitAbout KWS KWS stands as a premier entity in the realm of plant breeding, employing over 5,000 professionals across more than 70 nations, generating substantial net sales. With a legacy of family ownership spanning 165 years, KWS operates independently, concentrating on the breeding and distribution of seeds for various crops including corn, sugar beet,...
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Head of Event Strategy and Operations
vor 1 Woche
Berlin, Berlin, Deutschland Table Media GmbH VollzeitAbout the RoleWe are seeking a highly skilled and experienced professional to lead our event strategy and operations. As the Head of Events and Strategic Development, you will be responsible for developing and implementing a comprehensive event strategy that aligns with our business objectives.Key ResponsibilitiesEvent Strategy and Planning: Develop and...
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Head of Event Strategy and Operations
vor 1 Woche
Berlin, Berlin, Deutschland Table Media GmbH VollzeitAbout the RoleWe are seeking a highly skilled and experienced professional to lead our event strategy and operations. As the Head of Events and Strategic Development, you will be responsible for developing and implementing a comprehensive event strategy that aligns with our business objectives.Key ResponsibilitiesEvent Strategy and Planning: Develop and...
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Head of Credit Operations
Vor 3 Tagen
Berlin, Berlin, Deutschland ENGIE VollzeitJob Title: Head of Credit OperationsJob Summary:ENGIE Energy Access is seeking a highly experienced and skilled Head of Credit Operations to lead our Global Customer Finance function. As a key member of our leadership team, you will be responsible for advancing our financial services strategy and developing and managing related credit operations.Key...
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Head of Credit Operations
Vor 3 Tagen
Berlin, Berlin, Deutschland ENGIE VollzeitJob Title: Head of Credit OperationsJob Summary:ENGIE Energy Access is seeking a highly experienced and skilled Head of Credit Operations to lead our Global Customer Finance function. As a key member of our leadership team, you will be responsible for advancing our financial services strategy and developing and managing related credit operations.Key...
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Head of Operations
vor 5 Monaten
Berlin, Deutschland Shift Vollzeit**Head of Operations DACH** **Berlin or UK based** Shift is a rapidly growing marketplace disrupting the logistics industry. Our teams create solutions using technology to solve everyday logistics problems. These solutions create opportunities for drivers, businesses, retailers and consumers to move big and bulky things in a way they haven’t before. We...
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Head of Strategy
vor 3 Monaten
Berlin, Deutschland Baobab Insurance VollzeitYour mission You will be part of an experienced management team shaping Baobab’sstrategy and helping it scale: - Work closely with our CEO and leadership team on strategic projects and beinvolved in key decision making - Lead and execute key strategic projects end-to-end and help define the overallcompany strategy including topics such as...
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Global Head of Operations and Maintenance
Vor 7 Tagen
Berlin, Berlin, Deutschland BELECTRIC GmbH VollzeitAbout the RoleWe are seeking a highly experienced and skilled Global Head of Operations and Maintenance to join our team at BELECTRIC GmbH. As a key member of our leadership team, you will be responsible for developing and implementing the strategic setup of our O&M activities, including defining target markets, customers, service offerings, pricing...
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Global Head of Operations and Maintenance
vor 1 Woche
Berlin, Berlin, Deutschland BELECTRIC GmbH VollzeitAbout the RoleWe are seeking a highly experienced and skilled Global Head of Operations and Maintenance to join our team at BELECTRIC GmbH. As a key member of our leadership team, you will be responsible for developing and implementing the strategic setup of our O&M activities, including defining target markets, customers, service offerings, pricing...
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Director of Global Support Strategy
vor 4 Wochen
Berlin, Berlin, Deutschland Wolt VollzeitWolt prides itself on its commitment to exceptional customer service and support. Our approach is fast, localized, and personalized, ensuring that we have dedicated customer support teams in every market we operate in, with real representatives available to assist customers and partners in their native languages. Our success hinges on our ability to provide...
Head of Strategy and Operations, Global Support Operations
vor 4 Monaten
Wolt is known for its customer-obsession and great support experience. We are fast, local, and personal: we have local customer support in all the countries were in, and more than 3, real humans answering customers and partners in their language. Ultimately, we have no license to operate if we do not brilliantly serve our customers, and therefore we are pushing for the best real-time customer support in the world.
We are now looking for an experienced Head of Strategy & Operations to join the team and play a critical role in improving our operating models across our markets. Join one of the most successful growth companies in Europe, disrupt the delivery industry and improve the daily life of millions of people.
Concretely, you could lead projects in areas such as:
Customer refund policy: figuring out and implementing the optimal reimbursements in case of late orders or missing items, maximizing customer happiness and retention while containing costs Support quality: Defining, monitoring, and setting targets for our quality metrics, such as FRT, CSAT & NPS, always striving to find the optimal balance of maximum quality with contained costs Operating efficiency: owning the support workflow, identifying areas for improvement and implementing solutions e.g. through training, process improvements, automations, and tooling improvements Contact rate reduction: understanding and staying on top of what drives contacts to our support, prioritizing and implementing process improvements, and collaborating with the support product team on self-serve solutions and automationsWhat youll be doing
Develop and scale Wolts operations model across functions - find opportunities to improve our tools, product and processes to allow our business to scale. Continuously monitor our operative performance - design KPIs, identify trends and improvement areas. Go deep into numbers and make data driven business decisions. Work closely with Wolt leadership and cross-functional teams (Product, Analytics, Marketing, Merchant operations, Delivery operations) to achieve all of this.
Our humble expectations
You are a solid leader with experience working in operations and strategic business development in a fast-paced environment. Solid experience in strategy and/or business or operations development, whether through in-house roles or consultancy. Stellar capabilities in strategic thinking and analytical execution. Excel is a must, but youll find SQL and Python useful as well. Structured, logical problem-solving skills with a bias for action and impact, and preference for step changes over incremental improvement. Proactive ownership mentality - an independent thinker who can work with limited guidance, but through grit and determination can deliver a successful outcome. Eligible to work in the EU, and willingness to (re)locate to one of our business focal points, in Helsinki or Berlin.